Remote Dutch Customer Advisor – Supporting Global E‑Commerce Brand brighthush

About brighthush

brighthush is a leading global e‑commerce platform that connects millions of shoppers with a curated selection of products ranging from everyday essentials to niche collectibles. With a presence in over 30 countries and a reputation for customer‑centric service, brighthush is at the forefront of the digital retail revolution. Our mission is to create seamless, personalized shopping experiences that delight customers and empower sellers worldwide.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of a thriving marketplace. As a Remote Dutch Customer Advisor, you will be the voice of our brand, ensuring that every interaction reflects our commitment to quality, speed, and empathy. This role offers:

• Full remote flexibility – work from anywhere in Portugal (or wherever you choose) while staying connected to a vibrant, international team.
• Direct impact on customer satisfaction and brand loyalty.
• Fast‑track career development with clear pathways to senior support, team lead, and operations roles.
• Exposure to cutting‑edge customer‑service technologies and data‑driven insights.
• A culture that celebrates diversity, continuous learning, and innovation.

Role Overview

As a Remote Dutch Customer Advisor, you will serve as the primary point of contact for Dutch‑speaking customers and sellers on the brighthush platform. Your responsibilities will span order inquiries, delivery tracking, payment issues, returns, and digital product support. You will also collaborate with cross‑functional teams to resolve escalated cases and contribute to process improvements.

Key Responsibilities

• Customer Support Excellence: Listen attentively to customer queries, diagnose issues, and provide clear, timely solutions across multiple channels (chat, email, and phone).
• Order & Delivery Management: Track orders, investigate delivery delays, and coordinate with logistics partners to ensure on‑time fulfillment.
• Payment & Refund Handling: Resolve payment disputes, process refunds, and guide customers through secure payment methods.
• Seller Liaison: Act as the first line of support for external sellers, addressing listing issues, policy questions, and performance metrics.
• Digital Product Guidance: Assist customers with digital goods such as e‑books, software licenses, and subscription services.
• Escalation Management: Identify complex cases, route them to the appropriate department, and follow up to guarantee resolution.
• Process Improvement: Provide feedback on recurring issues, suggest workflow enhancements, and participate in continuous improvement initiatives.
• Data Entry & Reporting: Accurately log interactions in the CRM, generate weekly reports, and contribute to KPI dashboards.

Essential Qualifications

• Native‑level proficiency in Dutch (written and spoken).
• Current residency in Portugal (or a valid EU passport/Portuguese residence card).
• Strong computer literacy – comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Excellent communication and interpersonal skills, with a proven ability to remain calm and professional under pressure.
• High school diploma or equivalent; higher education is a plus.
• Availability to work rotating shifts, including evenings, weekends, and holidays as required by a global marketplace.

Preferred Qualifications

• Prior experience in customer support or call center environments, ideally within e‑commerce or retail.
• Familiarity with CRM systems (e.g., Zendesk, Freshdesk) and ticketing workflows.
• Experience handling digital product support or subscription services.
• Knowledge of logistics and fulfillment processes.
• Multilingual abilities beyond Dutch (e.g., English, Portuguese, Spanish).

Skills & Competencies

• Problem‑Solving: Ability to analyze complex issues, identify root causes, and propose effective solutions.
• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into positive experiences.
• Adaptability: Comfortable working in a fast‑moving environment with evolving processes and technologies.
• Team Collaboration: Strong teamwork skills, with a willingness to share knowledge and support colleagues.
• Time Management: Efficiently prioritize tasks, manage multiple tickets, and meet response time targets.
• Data‑Driven Insight: Ability to interpret customer data, spot trends, and contribute to service improvement initiatives.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Customer Advisor, you will have access to:

• Structured onboarding program with mentorship from senior support specialists.
• Regular training sessions on product knowledge, customer‑service best practices, and emerging technologies.
• Certification pathways in customer‑experience management and data analytics.
• Internal mobility options – transition to senior support, team lead, operations, or product‑management roles.
• Annual performance reviews with clear career‑path roadmaps and skill‑gap analysis.

Work Environment & Company Culture

brighthush thrives on a culture of inclusivity, transparency, and continuous improvement. Our remote-first approach means you’ll collaborate with colleagues across time zones, leveraging digital collaboration tools and weekly virtual team huddles. We celebrate diversity through:

• Regular cultural exchange events and language‑learning groups.
• Inclusive hiring practices that value varied perspectives.
• Open‑door communication channels with leadership.
• Recognition programs that reward innovation and customer‑centric achievements.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote Dutch customer‑service roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Private health insurance coverage from day one.
• Paid time off, including public holidays and flexible vacation days.
• Free Portuguese language courses for non‑native speakers.
• Access to wellness programs, including virtual fitness classes and mental‑health resources.
• Annual professional development stipend for courses, certifications, or conferences.
• Employee referral bonuses and team‑building retreats.

How to Apply

Ready to become the voice of brighthush and elevate the customer experience? Click the button below to submit your application. Our recruitment team will review your profile and reach out to schedule an initial conversation. We’re excited to learn how your skills and passion align with our mission.

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Join brighthush – Where Your Voice Shapes the Future of E‑Commerce

At brighthush, every interaction matters. As a Remote Dutch Customer Advisor, you’ll be at the heart of our global community, turning everyday questions into memorable moments. If you’re driven by curiosity, resilience, and a desire to make a difference, we invite you to apply and embark on a rewarding career with us.

We look forward to welcoming you to the brighthush family!