[Remote] EDI Analyst

Note: The job is a remote job and is open to candidates in USA. Benefit Harbor provides benefits administration technology and compliance solutions for employers. The EDI Analyst I implements and maintains electronic data interchange files, coordinates with carriers and client payroll teams, troubleshoots data transfer issues, performs quality assurance and enrollment audits, and supports operations and special projects.

Responsibilities

• Confirms all external and internal data transfers/files are sent timely on a daily basis and report any issues to the Account Management Team and Carriers/Clients
• Analyze file and data transfer escalations; research and troubleshoot from initial contact, sourcing internal partners as needed and maintaining ownership through resolution
• Manage data transfer and file specification life cycle
• Respond to and manage assigned DA tickets timely and through resolution
• Maintain clear understanding of various file types, layouts, and basic data mapping
• Lead Carrier and client payroll team calls for new file implementations or changes to existing files
• Works with Carrier/Client file contacts and IT to test, quality review, and implement new files or changes to existing files
• Work with Developers to test and solve any Carrier/Client file related issues that arise
• Maintain and update File Status Implementation Log, Data Transfer Detail Specifications and other required documents to adhere to SOCII documentation requirements
• Create internal tasks, including but not limited to data transfers, defaults, invoices, and audits
• Perform post-OE and quarterly enrollment audits, document results and assist Account Management team in issue mitigation through resolution
• Request extracts from carriers, vendors and employers for regularly scheduled audits
• Meet expected timelines and assigned due dates for files, DA tickets, and assigned tasks
• Build strong relationships with internal teams (Operations Team and Developers) and external partners
• Perform other duties and responsibilities as assigned

Skills

• Strong knowledge of Microsoft Office
• Intermediate Excel, Access knowledge
• Strong analytical skill-set and ability to use data to define and resolve issues
• Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage
• Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
• Demonstrate ability to provide superior Customer Service
• Must possess strong follow up and follow through skills with sense of urgency and attention
• Experience in working collaboratively with teams
• Strong work ethic and self-starter, able to effectively manage multiple clients and adapt to change within a fast-paced high intensity business setting
• Must possess integrity, reliability and responsibility with strong organizational skills
• Logical problem solver with excellent follow through, high attention to detail and trouble shooting skills
• Bachelor's degree or related experience in business, preferably in case or product implementation
• 3-5+ years demonstrated experience with complex projects in the benefits industry (preferably Health & Benefits), or other related experience
• Health and Benefits knowledge preferred
• Database function knowledge preferred, but not required

Benefits

• Full-time exempt position
• Work may be performed remotely or on site at Benefit Harbor's home office in Plano, TX
• Some flexibility to support teams throughout the continental US

Company Overview

Company H1B Sponsorship