Remote Email & Live Chat Support Agent – Entry Level (Paid Training Provided)
Company: [Adventist Health/ Vibe Remote] Location: Fully Remote (Work from Home) Employment Type: Full-Time / Part-Time Compensation: Competitive Hourly Pay + Benefits Package Position Overview Are you looking for a stable remote role but prefer to avoid phone queues and cold calling? We are seeking intelligent, detail-oriented, and reliable individuals to join our team as Entry-Level Remote Email & Live Chat Support Agents. In this role, you will assist our users entirely through written communication, managing incoming live text chats and email help tickets. This position is 100% non-phone based. We provide a comprehensive, fully paid training program to equip you with all the templates, workflows, and system knowledge you need to succeed from day one.
Key Responsibilities
Manage Inbound Live Chat: Respond promptly, intelligently, and politely to customer questions arriving via our live web chat window. Resolve Email Help Tickets: Review incoming email inquiries, troubleshoot user problems, and provide clear solutions. Utilize Resources: Use our pre-written response templates, internal help documents, and knowledge base to deliver accurate answers. Escalate Technical Issues: Correctly tag and route advanced technical issues or specialized customer requests to senior tier support teams. Maintain Written Quality: Keep an intelligent, empathetic, and highly professional tone in every message to maximize customer satisfaction.
What We Offer
Comprehensive Paid Training: Structured remote onboarding modules covering our software, common support scenarios, and chat workflows. Competitive Pay: Steady hourly wages with reliable, regular pay schedules and performance-based growth opportunities. No Degree or Experience Needed: Beginner-friendly. We hire for typing accuracy, written clarity, and a strong willingness to learn. 100% Remote Flexibility: Work comfortably and securely from your own home office setup. Requirements & Qualifications Technical Setup: A dependable desktop or laptop computer with a stable, high-speed internet connection. Strong Typing Skills: Ability to type quickly and with high accuracy. Written Communication: Excellent written English skills, including proper grammar, clear spelling, and professional reading comprehension. Intelligent Problem Solving: Ability to logically think through customer questions, follow step-by-step documentation, and multi-task efficiently. Work Authorization: Must be legally authorized to work in the United States without sponsorship.