Remote Position
[Remote] Enterprise Account Manager
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Summit is hiring an Enterprise Account Manager to own and grow a portfolio of existing enterprise customers. The role focuses on retention, renewals, account expansion, and helping customers realize ongoing value from Summit’s infrastructure, cloud, and managed services solutions.
Responsibilities
- Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services
- Maintain regular, proactive engagement with customers to understand evolving needs and identify growth opportunities
- Identify and drive upsell, cross-sell, and service expansion opportunities within existing accounts
- Own renewal strategy and execution, ensuring retention and long-term account stability
- Partner with internal teams to align solutions with customer needs and priorities
- Monitor account health, usage trends, and risk signals to proactively address churn and contraction
- Maintain accurate forecasting and pipeline visibility for expansion opportunities
Skills
- Are comfortable owning long-term customer relationships and revenue outcomes
- Are motivated by performance tied to both retention and expansion of revenue
- Take a proactive, structured approach to account planning and growth
- Can identify expansion opportunities and confidently position additional solutions
- Balance strong relationship management with a focus on revenue outcomes
- Stay organized and disciplined across multiple accounts and priorities
- Experience in account management within infrastructure, cloud, or managed services
- Strong understanding of recurring revenue models
- Experience driving expansion within existing customer bases
- Ability to navigate technical conversations and solution positioning
Benefits
- Flexible Time Off – take what you need, we trust you to manage it
- Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
- 401(k) with 4% match
- Paid parental leave
- Life & Disability Insurance
- Wellness Support – resources for your mental and physical health
- Free Colocation & Cloud Access
- Work From Anywhere – remote-friendly by design
- A low-ego, get-it-done culture
- Performance-based commission plan tied to net revenue retention and account growth, with accelerator opportunities tied to performance
Company Overview