Remote Enterprise Customer Success & Growth Account Manager – Driving ARR Expansion, Client Satisfaction, and Strategic Partnerships Across the U.S.

About brighthush

brighthush is a leading cloud‑based platform that empowers businesses to navigate the complex world of tax compliance, financial reporting, and regulatory automation. With a global footprint and a culture that thrives on innovation, brighthush delivers cutting‑edge solutions that help organizations of all sizes streamline operations, reduce risk, and unlock new growth opportunities. Our mission is simple: to make compliance effortless so our customers can focus on what they do best—building great products and services.

Founded in 2004, brighthush has grown into a vibrant community of over 8,000 employees worldwide. We are headquartered in Durham, North Carolina, but our remote‑first mindset means that talent from across the United States can join us from anywhere, bringing diverse perspectives and fresh ideas to the table.

Why Join brighthush?

• Impactful Work: As a Remote Enterprise Customer Success & Growth Account Manager, you will be the linchpin that drives revenue growth, deepens customer relationships, and shapes the future of our enterprise portfolio.
• Career Growth: We invest heavily in professional development—think mentorship programs, leadership training, and access to industry conferences. Your success is our success.
• Inclusive Culture: brighthush is proud of its 8 employee‑run resource groups, each championing diversity, equity, and inclusion. You’ll work in an environment that celebrates individuality and fosters collaboration.
• Competitive Compensation: While the base salary is competitive, we also offer performance bonuses, equity opportunities, and a comprehensive benefits package.
• Work‑Life Balance: With paid time off, paid parental leave, and flexible remote work arrangements, we support your personal and professional life.

Key Responsibilities

In this role, you will be responsible for the growth, satisfaction, and retention of our most valuable enterprise customers. Your day‑to‑day activities will include:

• Strategic Relationship Building: Cultivate deep, trusted relationships with stakeholders at all levels—from daily users to C‑suite executives—across each customer organization.
• Value‑Based Consulting: Act as a trusted advisor, understanding each client’s business goals, compliance challenges, and technology roadmap. Translate those insights into actionable recommendations that maximize ROI.
• Pipeline Management & ARR Growth: Identify, nurture, and close cross‑sell and upsell opportunities. Build compelling business cases, forecast revenue, and manage risk to consistently hit or exceed quarterly and annual quotas.
• Account Planning & Execution: Develop comprehensive account plans that align with both customer objectives and brighthush revenue targets. Lead negotiations, secure favorable terms, and close deals that drive long‑term partnership value.
• Customer Advocacy & Feedback Loop: Conduct regular health checks, gather feedback, and collaborate with Customer Success and Product teams to ensure a seamless, value‑driven experience.
• Cross‑Functional Collaboration: Partner with Marketing, Product, and Support to orchestrate joint initiatives—webinars, workshops, and product launches—that reinforce the brighthush value proposition.
• Data‑Driven Decision Making: Leverage CRM tools (Salesforce, Gainsight) and analytics to track engagement, forecast revenue, and identify growth opportunities.

Essential Qualifications

• Minimum 4 years of experience in B2B SaaS sales, with a proven track record of meeting or exceeding quota.
• Deep understanding of sales management practices, including opportunity generation, pipeline management, and forecasting.
• Experience managing multiple concurrent sales opportunities and balancing competing priorities.
• Formal sales training and a bachelor’s degree in Business, Marketing, or a related field.
• Proficiency with desktop productivity tools and CRM systems such as Salesforce and Gainsight.
• Strong communication skills—both written and verbal—across all levels of an organization.
• Experience in the financial, tax, or compliance industry is highly desirable.

Preferred Qualifications & Skills

• Background in retail, logistics, finance, accounting, or tax—understanding the unique compliance challenges in these sectors.
• Experience with AI and AI‑related technologies, and a passion for leveraging emerging tech to solve complex problems.
• Demonstrated ability to build and maintain a robust sales pipeline using data‑driven insights.
• Strong negotiation skills and a consultative selling style that focuses on customer outcomes.
• Comfortable presenting to executive audiences and leading high‑stakes discussions.
• Ability to thrive in a fast‑paced, remote environment with a strong sense of self‑direction and accountability.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and the resources we provide:

• Leadership Development: Access to leadership training programs that prepare you for senior roles.
• Mentorship: Pairing with senior leaders who share their expertise and guide your professional journey.
• Cross‑Functional Projects: Opportunities to work on high‑impact initiatives across Product, Engineering, and Marketing.
• Continuous Learning: Company‑sponsored certifications, workshops, and a generous learning stipend.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and continuous improvement. Our remote‑first culture means:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual town halls and team‑building events that keep the community connected.
• A culture of psychological safety where ideas are welcomed and constructive feedback is the norm.
• Commitment to sustainability—remote work reduces our carbon footprint, and we invest in green initiatives.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity options. Our benefits package includes:

• Paid time off (vacation, sick leave, holidays).
• Paid parental leave for both parents.
• Health, dental, and vision insurance with generous coverage.
• Life and disability insurance.
• 401(k) plan with company match.
• Employee resource groups and community outreach programs.
• Wellness stipend and mental health resources.

How to Apply

If you are a strategic thinker, a relationship builder, and a results‑driven sales professional ready to make a tangible impact, we want to hear from you. Join brighthush and help shape the future of compliance technology while advancing your career in a supportive, growth‑oriented environment.

Ready to take the next step? and become part of the brighthush family.