REMOTE Enterprise SaaS Support Specialist - $60-$80k(WealthTech)
Permanently 100% Remote Job Title: REMOTE Enterprise Software Support Specialist - $60-$80k (WealthTech) Salary: $60k-$80k Base + Benefits, 401k Requirements: Enterprise SaaS Customer Service Experience We offer an intuitive web-based CRM for financial advisors. Our CRM makes it incredibly easy for everyone from solo financial advisors to enterprise firms to manage their current book of business, and increase their sales. This is a very exciting time for us, we've been growing like crazy and just closed a $200MM rounding of funding! Our software integrates with leading FinTech brands. It enables them to manage their book of business, streamline their workflow, and grow their practice. We are REMOTE first and our team is distributed throughout the country. Due to growth, we are actively hiring a REMOTE Enterprise Software Support Specialist with experience in the following:
- 4+ years experience in enterprise SaaS customer support/success
- Experience supporting large-scale enterprise software
- Strong understanding of enterprise infrastructure, APIs, cloud services, data migration, security, etc.
- Experience working with software integrations between systems
You will be the first point of contact when our enterprise customers are having issues. This includes things like acting as a technical advisor, leading complex onboarding and/or integrations, product configurations across multiple teams, and troubleshooting/resolving technical issues If you have this experience, please apply immediately. We are actively interviewing this week and next for this high profile position. What You Will Be Doing
- Lead complex onboarding and/or integrations
- Assist with product configurations with multiple stakeholders and teams
- Troubleshoot and resolve technical issues
- Conduct tailored trainings and webinars as needed
What You Need for this Position
- 4+ years experience in enterprise SaaS customer support/success
- Experience supporting large-scale enterprise software
- Strong understanding of enterprise infrastructure, AOIs, cloud services, data migration, security, etc.
- Experience working with software integrations between systems
What's In It for You
- $60-$80k + Benefits, 401k
- Permanently remote
- Vacation/PTO
- Medical
- Dental
- Vision
- Bonus
- 401k
So, if you are a REMOTE Enterprise Software Support Specialist experience, please apply today! Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Matt Abbasfard Apply To This Job