Remote Entry-Level Automotive Customer Service Specialist – Dealer Support & Order Fulfillment Champion – Drive Dealer Success, Customer Satisfaction, and Operational Excellence at brighthush

About brighthush – Pioneering the Future of Automotive Service

At brighthush, we’re not just a technology company; we’re a movement that is reshaping how automotive dealerships connect with their customers, manage inventory, and deliver unparalleled service. By fusing cloud‑native platforms with a people‑first philosophy, we empower dealers to focus on what truly matters: building lasting relationships, closing sales, and ensuring every vehicle reaches its destination on time and in pristine condition. Whether you’re a seasoned professional or just stepping into the industry, brighthush offers a platform where your talents can shine, grow, and make a tangible impact on the automotive world.

Why Remote Work Thrives at brighthush

Remote work at brighthush isn’t just a perk—it’s a strategic advantage that fuels innovation, flexibility, and high performance. We believe the best service comes from people who are comfortable, focused, and supported in their own environment. That’s why we provide:

• Full‑time, flexible scheduling that respects your life outside of work.
• A high‑speed wired internet requirement that guarantees seamless communication with dealers and internal teams.
• Access to a robust digital toolkit—CRM, order management, and real‑time analytics—so you can focus on what matters most: the customer.
• Regular virtual team huddles, social events, and wellness check‑ins to keep the remote culture vibrant and connected.
• An ergonomic stipend and a dedicated remote work allowance to help you set up a productive home office.

Position Overview

As a Remote Entry‑Level Automotive Customer Service Specialist – Dealer Support & Order Fulfillment Champion, you will be the frontline liaison between automotive dealerships and brighthush’s internal operations. Your role blends customer service excellence with logistical precision, ensuring that every dealer receives timely, accurate, and courteous support. You’ll be the voice that builds trust, the data steward that keeps records pristine, and the problem‑solver who turns challenges into opportunities.

Key Responsibilities

• Deliver exceptional customer service across phone, live chat, email, and other digital channels, creating a positive first impression for every dealer interaction.
• Research and resolve dealer inquiries related to order status, vehicle shipments, warranty information, and operational questions.
• Track vehicle orders and shipments, updating dealer records in real time and notifying stakeholders of any changes or delays.
• Escalate critical or complex issues to senior team members while maintaining a solution‑oriented attitude.
• Maintain accurate, up‑to‑date records in our CRM and order management systems, ensuring data integrity and compliance.
• Collaborate with cross‑functional teams—sales, logistics, technical support, and finance—to resolve dealer concerns and improve processes.
• Adhere to company policies, quality standards, and performance metrics, consistently meeting or exceeding key performance indicators.
• Participate in ongoing training and professional development sessions to stay current on industry trends and product updates.
• Act as a trusted advisor to dealers, anticipating needs and offering proactive support that enhances dealer satisfaction.
• Contribute to continuous improvement initiatives by sharing feedback and suggestions for process enhancements.
• Track and report on service metrics such as CSAT, first‑contact resolution, and average handling time, using data to drive performance improvements.
• Assist in the onboarding of new dealers, ensuring they are comfortable with our platform and processes.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Minimum of two years of customer service experience (call center, retail, hospitality, or similar).
• Strong computer literacy: proficient typing, multitasking, and navigating multiple applications.
• Excellent verbal and written communication skills in English.
• Ability to remain calm, patient, and solution‑focused under pressure.
• High‑speed wired internet connection (cable or fiber) with a reliable Ethernet setup.
• Must be an Ohio resident and able to work during the specified hours.
• Successful completion of a pre‑employment background check and drug screening.
• Basic understanding of automotive terminology and dealership operations is a plus.

Preferred Qualifications

• Experience in the automotive industry or familiarity with dealership operations.
• Knowledge of vehicle order systems, shipping logistics, or warranty processes.
• Previous remote work experience and self‑management skills.
• Proficiency in additional languages (Spanish, French, etc.) is a plus.
• Experience with CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Understanding of supply chain fundamentals and inventory management.
• Experience with data analytics tools (Excel, Power BI, Tableau) is desirable.

Skills & Competencies

• Problem‑solving: Ability to analyze issues, identify root causes, and propose effective solutions.
• Consultative mindset: Act as a trusted advisor to dealers, anticipating needs and offering proactive support.
• Time management: Meet deadlines and manage multiple tasks simultaneously.
• Attention to detail: Ensure accuracy in data entry, order tracking, and communication.
• Team collaboration: Work effectively with remote teammates and cross‑functional partners.
• Adaptability: Thrive in a fast‑moving environment with evolving processes and technologies.
• Customer‑centric focus: Deliver a consistently high level of service that exceeds dealer expectations.
• Tech‑savvy mindset: Quickly learn new software and troubleshoot basic technical issues.
• Communication excellence: Articulate complex information clearly and professionally.

Training & Onboarding

Our training program is designed to equip you with the knowledge and confidence you need to succeed:

• First 4 weeks: Instructor‑led sessions (8 am–5:30 pm Eastern) covering product knowledge, systems, and customer service best practices.
• Next 4 weeks: Hands‑on calls and real‑time support under the guidance of experienced mentors.
• Full attendance is required to complete the training and receive certification.
• Ongoing refresher courses and quarterly knowledge checks to keep your skills sharp.
• Access to a dedicated learning portal with modules on automotive logistics, CRM usage, and soft‑skill development.

Work Schedule & Remote Requirements

• Full‑time, Monday‑Friday (no weekends).
• Shift windows: 8 am–8 pm Eastern (7 am–7 pm Central, 6 am–6 pm Mountain, 5 am–5 pm Pacific).
• Reliable, distraction‑free workspace with a high‑speed wired internet connection.
• Computer must be physically connected to your modem/router via Ethernet cable.
• Availability to work during peak dealer hours (typically 9 am–5 pm Eastern) to ensure real‑time support.
• Ergonomic stipend of up to $300 to help you set up a comfortable home office.

Compensation & Benefits

We believe in rewarding hard work and dedication. While the base hourly rate starts at $13, you’ll also enjoy:

• Health, dental, and vision insurance plans.
• Paid time off and holiday schedule.
• 401(k) plan with company match.
• Flexible spending account (FSA) and life insurance.
• Short‑term and long‑term disability coverage.
• 24/7 telehealth access via Teladoc.
• Wellness programs, including tobacco cessation and chronic condition management.
• Financial planning resources and support for family, estate, and retirement planning.
• Employee referral bonuses and performance‑based incentives.
• Annual performance bonuses tied to key metrics such as CSAT and first‑contact resolution.
• Professional development stipend to cover certifications and courses.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. You’ll have access to:

• Regular skill‑building workshops and certifications in customer service, logistics, and automotive technology.
• Mentorship programs pairing you with senior leaders across the organization.
• Internal job boards for cross‑departmental opportunities, including sales, operations, and product management.
• Leadership training for high‑potential associates, preparing you for future managerial roles.
• Annual performance reviews with clear career pathways and goal‑setting sessions.
• Opportunities to lead process improvement projects and contribute to product roadmap discussions.
• Access to industry conferences, webinars, and networking events.

Company Culture & Values

brighthush is built on a foundation of respect, collaboration, and continuous improvement. Our culture encourages:

• Open communication and feedback loops that empower every voice.
• Recognition of achievements and milestones through peer shout‑outs and quarterly awards.
• Inclusive decision‑making and diverse perspectives that drive innovation.
• Work‑life balance, with flexible scheduling and remote work that supports personal well‑being.
• Community outreach and volunteer opportunities that give back to the neighborhoods we serve.
• Data‑driven decision making and a relentless focus on customer obsession.
• Continuous learning culture where curiosity and experimentation are celebrated.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for individuals with disabilities throughout the hiring process.

How to Apply

Ready to join the brighthush family? Click the link below to submit your application and start your journey with us.

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Contact & Support

Have questions? Reach out to our Talent Acquisition team at [email protected] or chat with a TA specialist during business hours (M‑F, 8 am–5 pm Eastern).

Compliance & Verification

brighthush utilizes E‑Verify during onboarding for all hires. For more information, visit E‑Verify Overview and Your Right to Work. For California applicants, view our CCPA Notice and Privacy Policy.