Remote Entry Level IT Support Technician
We are looking for a motivated and customer-focused Entry-Level IT Support Technician to join our growing remote team. This is an excellent opportunity for someone who enjoys solving technical problems, helping people, and building a career in information technology. As an IT Support Technician, you will provide first-level technical assistance to employees and customers, troubleshoot common hardware and software issues, and help ensure users can work efficiently and securely. Training and guidance will be provided, making this role suitable for candidates who are beginning their IT careers.
Key Responsibilities
Provide first-level technical support through chat, email, and remote support channels. Troubleshoot common computer, software, network, and account-access issues. Assist users with password resets, software installations, system settings, and basic connectivity problems. Identify and document technical issues clearly and accurately. Escalate complex technical problems to senior IT staff when necessary. Maintain accurate records of support requests and resolutions. Assist with basic device setup, configuration, and troubleshooting. Follow established IT security, privacy, and support procedures. Provide friendly, professional, and timely assistance to users. Stay up to date with basic technology and troubleshooting practices.
What We're Looking For
Strong interest in information technology and technical support. Basic understanding of computers, Windows/macOS, software, and internet connectivity. Strong problem-solving and troubleshooting abilities. Excellent written and verbal communication skills. Ability to explain technical information in a simple and understandable way. Strong attention to detail and organizational skills. Reliable internet connection and a suitable remote-work environment. Ability to work independently while collaborating effectively with a remote team. Willingness to learn new systems, tools, and technologies. Education & Experience High school diploma or equivalent preferred. Previous IT experience is helpful but not required. IT coursework, certifications, personal technical projects, or hands-on computer experience are a plus. CompTIA A+, Google IT Support, Microsoft, or similar certifications are welcomed but not mandatory. Why Join Us? Remote-first work environment Entry-level opportunity with room for professional growth Structured training and onboarding Opportunity to develop practical IT support experience Supportive and collaborative team environment Potential career progression into systems administration, networking, cybersecurity, or other IT specialties