[Remote] EPIC APPRENTICE FACILITATOR - CLINICALLY ORIENTATED EPIC APPLICATIONS

Note: The job is a remote job and is open to candidates in USA. OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering technologies that expand patient access and strengthen care teams. The Epic Analyst Apprentice Training Facilitator coaches and supports apprentices developing into Epic analysts for clinically oriented applications, reinforcing formal training through applied practice, technical review, and learner support. The role also provides people leadership, readiness assessment, and collaboration across training and application teams.

Responsibilities

• Coach apprentices as they complete Epic certification, proficiency, operational end-user training, customer service training, JIRA responsiveness training, and application-specific learning activities
• Translate formal curriculum into applied build and configuration capability by helping apprentices understand how clinical workflows, member needs, and OCHIN standards influence system design decisions
• Support apprentices in full-cycle revenue cycle applications, including EpicCare Ambulatory, Bugsy, Stork, Long-Term Care, Anesthesia, ASAP, and OpTime
• Provide technical leadership for apprentice-appropriate service catalog work, including ticket review, troubleshooting guidance, escalation support, documentation coaching, and readiness assessment
• Partner with formal trainers, operational leaders, Help Desk supervisors, MCT supervisors, mentors, and application subject matter experts to ensure apprentices receive coordinated support across the full learning journey
• Help apprentices develop sound build habits, including use of documented standards, peer review, testing discipline, clear documentation, and awareness of downstream impacts across the Epic ecosystem
• Serve as a people leader and coach by setting expectations, monitoring progress, removing barriers, providing feedback, and supporting apprentice engagement and retention
• Contribute to phase-gate readiness conversations by providing evidence of technical growth, quality, productivity, professional behaviors, and readiness for increasing levels of responsibility
• Identify common learning gaps and partner with Learning teams to improve job aids, simulations, coaching materials, standard work, and applied practice opportunities

Skills

• Epic certification and 5 years of hands-on build experience in relevant clinically oriented applications, including Epic certifications and hands-on build experience in relevant clinically oriented applications, including Clinical Epic Applications - (EpicCare Inpatient, EpicCare Ambulatory, Bugsy, Stork, Long-Term Care, Anesthesia, OpTime, and ASAP)
• Demonstrated experience coaching, teaching, training, or mentoring technical teams, analysts, apprentices, or early-career staff
• Strong understanding of Epic build and configuration principles, revenue cycle support workflows, testing practices, documentation expectations, and support escalation processes
• Ability to connect technical configuration decisions to patient access, billing, reimbursement, eligibility, referrals, estimates, member operations, and business outcomes
• Experience providing constructive feedback, assessing learner readiness, and supporting development plans for technical staff
• Strong communication, facilitation, collaboration, and relationship-building skills
• Reading, speaking, writing, and understanding English
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms
• This position requires a virtual home-office environment, working remotely
• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 10 % nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN
• Operational experience in relevant patient access, scheduling, registration, referrals, estimates, eligibility, billing, claims, reimbursement, or revenue cycle settings
• Experience supporting apprentices, interns, analysts, super users, trainers, or operational teams through structured development programs
• Experience contributing to learning materials, job aids, build checklists, peer review tools, or readiness rubrics
• Experience supporting cross-application revenue cycle workflows and helping technical teams understand the end-to-end impact of configuration decisions

Benefits

• Remote work arrangement; OCHIN is a 100% remote organization.
• Opportunity for professional advancement.

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