[Remote] Epic Certified Tapestry Configuration Analyst: Kelsey-Seybold Clinic

Note: The job is a remote job and is open to candidates in USA. Kelsey-Seybold Clinic is hiring an Epic Certified Tapestry Configuration Analyst to oversee testing and training, provide subject matter expertise, and ensure quality in Epic Tapestry and Benefits Engine configuration. The role also supports issue resolution, system documentation, eligibility loads, and upgrade-related work.

Responsibilities

• Provides overall consistency in the deliverables for the System Support team by overseeing the testing and training efforts for the team. Offers subject matter expertise in the Epic Tapestry and Epic Benefits Engine module to the team for improved and efficient build. Utilize analytical skills to provide quality control for Tapestry and Benefit build. May be responsible for maintenance, training and support as directed by management. Monitors system issues, uses analytical skills to troubleshoot issues including end user difficulties. Maintains process documents for the System Support team to ensure all processes are well documented. Provide Tapestry and Benefits support to other teams such as Resolute team for benefit issue resolution and Epic upgrade build/testing
• Testing coordination for the System Support team
• Training for System Support staff
• Oversee complex Tapestry and Benefit issues and offer the most efficient resolution
• Provide quality control for Tapestry and Benefit build
• Maintain process documents for System Support team
• Provide Tapestry support to other internal teams such as Resolute for Benefit issue resolution
• Benefits build and support (including Benefit CRMs, plan build and testing)
• Eligibility Load tasks (Maintain/develop work queue including loading, batch error review, edits, etc
• System Support projects and system upgrade related tasks
• Other duties as assigned

Skills

• Four-year degree (BA, BS in business or other related field) or comparable Information Systems
• 3+ years of experience with healthcare applications, system design, configuration or support
• Application experience or KSC experience (will substitute experience year-for -year to meet education requirements)
• Demonstrated knowledge of claims processing, vendor contracting, and benefit plan building
• Solid ability to translate administrative and operating requirements specific to EPIC Tapestry System and EPIC Benefits Engine into clear, specific actionable system configurations and the ability to implement those configurations
• Ability to test, train and audit Provider, Vendor Contract and Benefit system configurations to assure functional accuracy
• Microsoft office including Excel and MS Access
• Valid Texas Driver's License
• Epic Tapestry Certification
• Epic Benefits Certification
• 3+ years of experience in a Managed Care environment
• Solid analytical and reporting skills
• Demonstrable knowledge of clinical data sets (CPT, HCPS, ICD-9)
• Excellent written and verbal skills
• Ability to read and interpret industry documents
• Flexible, detail oriented, and able to work within tight deadlines
• Exhibit exceptional customer service to internal and external customers

Benefits

• Comprehensive benefits package (subject to eligibility requirements)
• Incentive and recognition programs (subject to eligibility requirements)
• Equity stock purchase (subject to eligibility requirements)
• 401k contribution (subject to eligibility requirements)
• Remote work from anywhere within the U.S.; hires in the Minneapolis or Washington, D.C. area are required to work in the office a minimum of four days per week.
• Development for other roles you may be interested in

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