[Remote] ERP Systems Administrator (Epicor Eclipse)

Note: The job is a remote job and is open to candidates in USA. Alameda Electrical Distributors & California Service Tool is seeking an ERP Systems Administrator to own and support the Epicor Eclipse ERP system across both divisions. The role covers system configuration and upgrades, user access, EDI, product data, reporting, warehouse systems, user support, change management, and vendor relationships.

Responsibilities

• Own Eclipse system configuration, including control records, branch setup, and system-wide parameters, and manage release upgrades and patches from testing through cutover
• Serve as the primary contact with Epicor support, opening, tracking, and escalating cases
• Provision and deprovision Eclipse users, maintain role-based security templates, and run quarterly access reviews
• Onboard and maintain EDI trading partners for customers and suppliers, monitor the EDI queue daily, and resolve rejected transactions
• Own the product file across both divisions, including new item setup, product attributes, content feeds, and data quality audits
• Build and maintain Report Writer reports, administer Phocas dashboards and data feeds, and produce recurring operational and financial reporting
• Support warehouse systems, including RF scanning, label printers, physical inventory, cycle counts, and month-end and year-end close
• Provide tier-2 support for Eclipse issues escalated from branches, and develop training materials and system documentation
• Lead change management for Eclipse, including request intake, testing, sign-off, and a change log for configuration, security, and pricing changes
• Manage relationships with Epicor, the EDI provider, and Phocas, and support ERP disaster recovery planning

Skills

• 3+ years of experience administering a distribution ERP system
• Understanding of distribution workflows, including order-to-cash, procure-to-pay, pricing, and rebates
• Working knowledge of X12 EDI and trading partner onboarding
• Report writing experience, plus SQL or MultiValue query experience
• Solid Excel skills, including formulas, lookups, and PivotTables
• Ability to translate branch and counter problems into system changes, and explain them back in plain language
• Strong organizational and time management skills, with the ability to manage multiple priorities with little supervision
• Excellent communication and customer service skills
• Epicor Eclipse strongly preferred
• Power Query experience preferred
• TCL (Terminal Control Language) experience in a MultiValue/Pick environment
• Scripting experience in Python, VBA, or Pick BASIC

Benefits

• This position can be 100% remote; preferred location is Hayward, CA.
• Bonus Opportunity
• Medical
• Dental
• Free Vision Insurance (with buy-up options)
• 401(k) with Employer Match
• Basic Life Insurance, AD&D, and LTD coverage
• Paid Holidays
• Paid Time Off
• Commuter Benefits
• Employee Wellness Program
• Fringe Lifestyle Benefit

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