[Remote] Field Engineering Supervisor

Note: The job is a remote job and is open to candidates in USA. Aristocrat Gaming provides gaming experiences enjoyed by millions globally and is seeking a Field Engineering Supervisor to lead its Field Engineer team. The role oversees technical support for internal teams and tribal casino customers, manages requirements analysis, project schedules, defect triage, training, compliance, and equipment audits.

Responsibilities

• Coordinate activities involving the Field Engineer group to support client-facing units, product development, technical staff, product administration, and tribal casino customers
• Lead requirements analysis, project scheduling, defect triage, and process improvement initiatives
• Collaborate with departmental management and partners to achieve business goals
• Effectively communicate expectations and provide clear mentorship to team members
• Ensure accurate documentation and timely reporting of all project and process responsibilities
• Conduct corrective training and counseling to maintain compliance with company policies
• Lead groups through research, design, and development phases, ensuring projects are completed on time and within budget
• Develop proposals, statements of work, designs, plans, and schedules
• Schedule and conduct technical and clerical training for new hire Field Engineers
• Coordinate interviews for potential Field Engineer candidates
• Supervise work schedules and ensure compliance with local, state, and federal tribal gaming regulations
• Perform routine audits and inspections of Aristocrat equipment in customer server rooms

Skills

• * Bachelor's degree or equivalent experience
• * 4+ years of leadership experience in the Field or Customer Service
• * Initiative-taking and ability to supervise multiple small to medium-sized projects of low to medium complexity
• * Strong planning and organizational skills, with a consistent record of diligence
• * Effective interpersonal skills, including significant written and verbal communication
• * Outstanding decision-making, critical thinking, and analytical abilities
• * Ability to lead and collaborate within a multi-functional team across different levels
• * Proficiency in Microsoft Office Suite (Word, Excel, presentation software, Project, Visio)
• * Combination of sitting and standing throughout the day
• * Travel required – 0 - 25%
• * Ability to work independently and lead technical initiatives
• * Casino gaming experience preferred

Benefits

• Depending on your role and location, you may be eligible for annual bonuses and incentives.
• Depending on your role and location, you may be eligible for health and wellbeing benefits.
• Depending on your role and location, you may be eligible for paid time off.
• Depending on your role and location, you may be eligible for retirement plans.
• Depending on your role and location, you may be eligible for insurance coverage.
• Remote work

Company Overview

Company H1B Sponsorship