[Remote] Finance Systems Manager | EST United States | Remote

Note: The job is a remote job and is open to candidates in USA. Grafana Labs is seeking a Finance Systems Manager to administer, configure, and support NetSuite ERP and related finance business systems. The role also leads finance transformation projects, promotes IT controls and process automation, and develops finance dashboards and reports.

Responsibilities

• Own day-to-day operations of NetSuite, and other Finance Business systems including hands on user support and troubleshooting
• Administer and support the NetSuite ERP system, focusing on Financial, Advanced Revenue Management (ARM), and Zone billing module
• Perform system configuration, customization, upgrade and maintenance along with compliance in change management, ITGC, and SDLC processes
• Develop and maintain workflows, custom fields, and scripts
• Manage NetSuite integrations with other business systems
• Oversee user access management, SOD Reviews, and annual/quarterly review process to resolve segregation of duties conflicts
• Oversee the governance, change management, end to end maintenance including general ledger accounts, cost centers, products, and any other necessary structures to support the reporting needs of key stakeholders. Manage ticketing system for tracking open cases/change request to resolution
• Optimize system settings, workflows, and customizations for maximum efficiency
• Ensure data integrity and compliance with SOX regulations
• Provide training and support to end-users
• Manage/Configure finance transformation projects focusing primarily on the order to cash cycle, encompassing Lead/Opportunity, Contract Management, Quoting/CPQ, Order Management, Revenue Recognition, Billing, Credit, Collections/Disputes, and Cash Application processes
• Collaborate with cross-functional teams such as Sales, Legal,Engineering, Finance and IT to gather requirements and implement solutions that enhance business processes
• Identify, scope, and prioritize projects based on business needs. Develop detailed project plans, including approach, timelines, milestones, and resources, ensuring on-time and within-budget project delivery
• Define data-driven frameworks and processes to identify, measure, and manage program success, focusing on business value, including benchmarking
• Ensure procedures, processes, and proper change controls are followed on all production changes and implementation projects
• Work with sales operations and biz app teams on system enhancements
• Utilize NetSuite's native tools and our very own Grafana dashboard to create high-performing dashboards tailored to Finance needs
• Develop reports and visualizations to provide actionable insights from finance data

Skills

• Bachelor's Degree or higher in computer Science, information technology, accounting, finance or a related field
• 6+ years of progressive experience with as a Finance System Administrator with Netsuite  and financial systems tools such as Zip, Avalara, Expensify etc
• Hands-on IT support experience, including troubleshooting and resolving functional & technical issues
• Experience with data migration, data mapping, and data integration within Netsuite including the Advanced Revenue Management (ARM) module including Zone and Company billing module,and  Salesforce integration
• Administrator-level knowledge of privileged access, content groups, multiple charts of accounts, dynamic approval chains, custom objects, tax codes, tolerances, custom workflows, supplier configuration, and report building
• Knowledge of ITGCs and experience working in SOC, ISO, and SOX compliant environments
• Demonstrated experience integrating accounting systems with Salesforce / SFDC, ideally including CPQ
• Experienced level with Netsuite Advanced Revenue Management (ARM)
• Experience with project management concepts and tools such as Github, Monday.com and Miro
• Sharp analytical skills coupled with the ability to troubleshoot complex system issues with ease
• Knowledge of core accounting processes such as order to cash, procure to pay, record to report
• Excellent communication skills with the ability to speak cross-functionally
• Ideally including CPQ

Benefits

• All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.
• 100% Remote, Global Culture — As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Transparent Communication — Expect open decision-making and regular company-wide updates.
• Innovation-Driven — Autonomy and support to ship great work and try new things.
• Empowered Teams — High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways — Defined opportunities to grow and develop your career.
• In-Person onboarding — We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable.

Company Overview

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