Remote Full‑Time Customer Experience Associate I – High‑Volume Call Center Specialist – Champion Customer Success, Drive Growth, and Deliver Exceptional Service (Remote, Full‑Time) at brighthush

About brighthush

brighthush is more than a company – it’s a movement that is redefining the collision repair experience across the United States. Founded by seasoned industry veterans and forward‑thinking technologists, brighthush has built a nationwide network of state‑of‑the‑art repair shops that deliver premium, transparent service to thousands of customers every year. Our mission is simple: to make every repair experience seamless, honest, and customer‑centric. We achieve this by combining cutting‑edge technology, rigorous quality standards, and a culture that values integrity, innovation, and continuous improvement.

In a world where customers expect instant answers and flawless service, brighthush stands out by putting people first. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your voice matters, your growth is supported, and your impact is tangible. And because we believe that flexibility fuels creativity, we offer fully remote, full‑time roles that let you thrive both professionally and personally.

Why This Role Is a Game‑Changer

As a Customer Experience Associate I, you will be the frontline ambassador of brighthush. You’ll be the first point of contact for customers navigating the repair journey—from scheduling an appointment to resolving post‑service concerns. This role is ideal for individuals who love helping people, thrive in fast‑paced environments, and are eager to build a rewarding career in customer success. You’ll work with advanced CRM tools, collaborate with cross‑functional teams, and receive ongoing training that sharpens your skills and opens doors to future leadership opportunities.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls, emails, and chat messages from customers seeking appointment scheduling, service updates, or issue resolution.
• Appointment Management: Coordinate with technicians and service advisors to schedule repair appointments, ensuring optimal utilization of shop resources and minimal customer wait times.
• Issue Resolution: Identify and resolve customer concerns promptly, using empathy and problem‑solving skills to turn challenges into positive experiences.
• Data Accuracy: Maintain accurate, up‑to‑date customer records in the CRM, documenting all interactions, follow‑ups, and outcomes.
• Process Improvement: Provide feedback on call scripts, workflow efficiencies, and customer pain points to help refine our service delivery.
• Team Collaboration: Work closely with the Service Operations, Sales, and Technical Support teams to ensure seamless customer journeys.
• Performance Monitoring: Track key metrics such as average handle time, first‑contact resolution, and customer satisfaction scores, and take proactive steps to improve them.
• Compliance & Quality Assurance: Adhere to company policies, industry regulations, and quality standards while delivering exceptional service.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Excellent verbal and written communication skills in English.
• Strong customer‑service orientation and a genuine desire to help others.
• Basic computer literacy and comfort with CRM and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Positive attitude, resilience, and a willingness to learn and adapt.

Preferred Qualifications

• Prior experience in a call center, customer support, or technical support role.
• Experience with automotive or repair industry processes.
• Knowledge of CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Basic understanding of automotive repair terminology and workflow.
• Experience working remotely and managing your own schedule.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Technical Proficiency: Comfortable navigating web‑based tools, spreadsheets, and data entry.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality.
• Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Adaptability: Thrive in a dynamic environment with evolving processes and priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow. Starting as a Customer Experience Associate I, you will have a clear path to advance into senior associate roles, team lead positions, or specialized tracks such as Quality Assurance, Process Improvement, or Customer Success Management. We invest heavily in professional development through:

• Structured onboarding and continuous training modules.
• Mentorship programs pairing new hires with experienced leaders.
• Access to industry certifications and skill‑building workshops.
• Regular performance reviews with actionable feedback and growth plans.
• Opportunities to participate in cross‑departmental projects and initiatives.

Work Environment & Culture at brighthush

Even though we operate remotely, our culture is vibrant, collaborative, and inclusive. You’ll be part of a global team that values transparency, accountability, and mutual respect. Highlights of our culture include:

• Weekly virtual coffee chats and team huddles to stay connected.
• Open‑door communication channels with leadership and peers.
• Recognition programs that celebrate achievements and milestones.
• Commitment to work‑life balance with flexible scheduling and generous time‑off policies.
• Community outreach initiatives that allow employees to give back.

Compensation, Perks, & Benefits

While specific salary ranges vary based on experience and location, brighthush offers competitive pay that reflects the value of your contributions. In addition to base salary, you can expect:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including mental health resources.
• Technology stipend to support your home‑office setup.

How to Apply

If you’re ready to join a forward‑thinking, customer‑centric organization that values your voice and supports your growth, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career at brighthush.

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Join brighthush Today

At brighthush, we’re not just fixing cars – we’re redefining how people experience repair. By joining our remote team, you’ll play a pivotal role in delivering exceptional service, driving customer satisfaction, and shaping the future of the industry. If you’re passionate about customer success, thrive in a dynamic environment, and want to grow your career with a company that values integrity and innovation, we encourage you to apply now. Let’s build brighter futures together.