Remote Genetics Billing & Customer Support Specialist – Billing Inquiries, Payment Plans, & Account Resolution

About brighthush

brighthush is a leading innovator in the genetics and diagnostics space, dedicated to unlocking the power of personalized medicine. With a global footprint that spans research, clinical testing, and patient care, brighthush is at the forefront of transforming how individuals understand their health. Our mission is to provide accurate, timely, and compassionate genetic insights that empower patients, clinicians, and researchers alike. As a remote-first organization, we champion flexibility, collaboration, and continuous learning, ensuring that every team member can thrive while contributing to a healthier future.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, mission‑driven team that values innovation, integrity, and impact. We offer a supportive remote work environment that balances autonomy with collaboration, enabling you to deliver exceptional customer service from anywhere in the country. Our culture is built on transparency, professional growth, and a shared commitment to excellence. Whether you’re a seasoned billing specialist or a customer‑service professional looking to transition into the genetics field, brighthush provides the resources, training, and opportunities to elevate your career.

Key Responsibilities

• Billing Inquiries & Account Management: Respond to patient and insurance billing questions with accuracy and empathy, ensuring all inquiries are resolved within the company’s SLA.
• Payment Plan Development: Design and implement customized payment plans for patients, balancing financial feasibility with company policy and regulatory compliance.
• Account Issue Resolution: Investigate and resolve complex billing discrepancies, including claim denials, payment adjustments, and account reconciliations.
• Multi‑System Navigation: Utilize a suite of billing and customer‑relationship management (CRM) tools to access account data, update records, and document interactions.
• Insurance Coordination: Liaise with various insurance carriers to verify coverage, obtain authorizations, and submit claims accurately.
• Data Accuracy & Compliance: Maintain meticulous records, ensuring all billing data meets internal standards and external regulatory requirements.
• Team Collaboration: Work closely with the billing, claims, and customer support teams to streamline processes and share best practices.
• Continuous Improvement: Participate in ongoing training and contribute to process enhancements that improve customer satisfaction and operational efficiency.

Essential Qualifications

• High school diploma or equivalent; associate’s degree in business, finance, or a related field preferred.
• Minimum of 1–2 years of experience in a customer‑service or billing role, ideally within healthcare or insurance.
• Strong verbal and written communication skills, with the ability to explain complex billing concepts in plain language.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or billing software.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Self‑motivated, proactive, and comfortable working independently in a remote environment.
• Knowledge of U.S. health insurance terminology and billing processes is a plus.

Preferred Qualifications

• Experience in the genetics or diagnostics industry, or a strong interest in personalized medicine.
• Familiarity with electronic health record (EHR) systems and claim submission portals.
• Prior exposure to payment plan creation and financial counseling for patients.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with workflow automation tools or data analytics platforms.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help patients navigate their billing challenges and feel supported throughout the process.
• Analytical Thinking: Ability to dissect complex billing scenarios, identify root causes, and propose effective solutions.
• Problem‑Solving: Quick, creative, and decisive in resolving disputes and preventing future issues.
• Adaptability: Comfortable with evolving systems, policies, and industry standards.
• Time Management: Efficiently prioritize tasks to meet deadlines and maintain high productivity.
• Team Player: Collaborative spirit, open to feedback, and eager to share insights with colleagues.
• Technical Proficiency: Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a structured training program that covers billing fundamentals, genetics industry basics, and advanced customer‑service techniques. As you grow, you’ll have the chance to:

• Advance into senior billing or account management roles.
• Transition into clinical or regulatory positions within the genetics domain.
• Lead cross‑functional projects that improve patient experience and operational efficiency.
• Participate in mentorship programs, webinars, and industry conferences.
• Earn certifications in healthcare billing, customer service excellence, or genetics education.

Work Environment & Culture

brighthush embraces a remote‑first culture that values flexibility, trust, and collaboration. Our team members enjoy:

• Fully equipped home‑office stipends to ensure a productive workspace.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to diversity, equity, and inclusion, fostering a welcoming environment for all.
• Access to a digital library of resources, including industry reports, training modules, and wellness programs.

Compensation & Benefits

While the hourly rate for this role ranges from $17.75 to $21.00, brighthush offers a comprehensive benefits package for eligible employees, including:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Professional development budget and tuition reimbursement.
• Employee assistance program (EAP) and mental‑health resources.
• Flexible work schedule with coverage across multiple time zones (PST, MST, CST, EST).

How to Apply

Ready to make a meaningful impact in the genetics field while enjoying the flexibility of remote work? Submit your application through the link below and join the brighthush team where your expertise will help shape the future of personalized medicine.