[Remote] Governance Administration Specialist

Note: The job is a remote job and is open to candidates in USA. Authentic8 is seeking a governance administration professional to support its Governance Operations, Security, and Compliance functions. The role coordinates governance processes, documentation, compliance activities, resource analysis, reporting, and cross-functional operational planning.

Responsibilities

• Ticket Administration: Create/update tasking tickets, collate tickets, generate ticket-related trend data, metrics, and reports. Assist in ticket categorization and assignment while coordinating high-priority tasking identified by senior engineers and people leaders
• Workgroup Schedule and Meeting Management: Oversee scheduling and attendance for workgroup and cross-functional meetings, document meeting minutes, and track action items. Orchestrate all major meetings, including scheduling (and rescheduling), capturing meeting minutes, and tracking action items within Confluence
• Capacity and Resource Analysis: Perform independent assessments of platform usage, infrastructure, and resources, conducting capacity analysis and coordinating with engineers to ensure resources are allocated effectively. Ensure the organization has adequate resources without over-allocating
• Operational Strategy and Planning: Participate in the strategic planning of operational initiatives, including identifying risks, setting resource allocation priorities, and recommending improvements based on capacity analysis
• Cross-Functional Coordination: Coordinate with cross-functional teams and stakeholders across Engineering, Security, Compliance, and Operations to identify dependencies, ownership, risks, blockers, and required actions and support timely execution of governance-related activities
• Project Coordination: Participate in project management tasks, update project schedules, track task statuses, provide stakeholder updates, and create standardized briefings and presentations
• Governance Administration: Responsible for overseeing Governance Operations administrative tasks. Periodically lead supply chain assessment efforts on behalf of the Governance Operations team
• Service and Capacity Reporting: Generate reports on service level indicators, service objectives, and overall availability. Produce capacity reports related to system usage, along with infrastructure acquisition analysis related to the Silo for Research product
• Budget and Financial Management: Oversee the budget and financial management for operational projects, particularly those related to infrastructure and service acquisition. Forecast resource needs and ensure that expenditures align with business objectives
• Collaboration with Leadership: Collaborate directly with senior leaders (engineers, managers, directors, VPs) to identify critical road map items, high-visibility actions, and assign tickets. Coordinate with SMEs to estimate the level of effort and make tasking recommendations based on skills and available productive hours within the Operations division
• Policy and Procedure Development: Develop and implement policies and procedures for Governance Operations, including those that enhance efficiency, reduce risk, and ensure compliance with industry standards
• Compliance Training Administration: Track mandatory compliance training requirements, monitor completion status, follow up on overdue training, maintain training records, and support escalation of overdue items in accordance with Governance Operations procedures
• Other duties as assigned

Skills

• 3+ years of professional administrative, operations support, governance, compliance, program coordination, or related experience
• Proven experience in an administrative support role with demonstrated authority in independent decision-making and resource management
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or equivalent software
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Attention to detail and accuracy in all tasks
• Strong analytical, problem-solving skills, and the ability to work independently
• Experience working with senior leadership to coordinate tasking and analyze resource allocation
• Budgeting and financial management experience, particularly related to operational projects
• Must be a US Citizen
• Bachelor's degree in Business Administration, Operations Management, Information Technology, Cybersecurity or a related field preferred, or equivalent experience
• Experience with Jira, Confluence, or similar ticketing and documentation systems is highly desirable, including ticket tracking, dashboards, sprint boards, reporting, and workflow coordination
• Cybersecurity, compliance, GRC, audit support, security operations, or IT operations experience preferred
• Experience supporting onboarding, offboarding, access requests, training tracking, compliance evidence management, or governance-related workflows preferred

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Flexible PTO
• A 401k program
• Stock options

Company Overview