[Remote] Group Manager, Partner Program Operations

Note: The job is a remote job and is open to candidates in USA. Intuit is modernizing and scaling its global partner ecosystem through the Global Partner Program and Intuit Partner Suite. The Group Manager, Partner Program Operations will build and lead the team responsible for partner onboarding, lifecycle management, tiering, incentives, support, co-sell protection, governance, systems coordination, and launch readiness.

Responsibilities

• Build & Lead the Team: Hire, onboard, and manage a small mixed team of FTEs and contract workers; set priorities, coach for growth, and size the team against the GPP staffing model as scope scales
• Own GPP Operations End to End: Be accountable for all aspects of partner program operations — onboarding & lifecycle, performance & tiering, tier-aware support, co-sell & lead protection, benefits & incentives, and governance & exceptions — ensuring policy, process, and systems stay in lockstep
• Redefine the Sales Ops Remit for GPP: Own the transition of steady-state technical execution from PMO to this team; be the single point of accountability for BRD/SOP ownership, incentive and automation design (wholesale billing, PRM mechanics, MDF), and the unified operating model
• Program & Incentive Ops: Own the execution of partner tiering, segmentation, comp plans, and rules of engagement — operationalizing GPP even as supporting tooling catches up
• Cross-Functional Partnership: Represent Partner Program Operations with GPP Program Design, Partner Sales, Data and Systems Engineering , Enablement, Finance, and Legal
• Launch Readiness: Drive the team's execution against the Global Partner Program's launch and the ongoing migration of legacy partners onto the new platform

Skills

• Operations Leadership: 7+ years of experience in Sales Operations, Revenue Operations, Program Management, Partner/Channel Operations, or a related field
• People Management: 2+ years of people management experience, or demonstrated experience building and leading teams, contractors, or cross-functional programs
• Zero-to-One Builder: Proven experience standing up or scaling an operations function from the ground up — process, systems, and team, in that order
• Technical Fluency: Comfort owning technical/systems-adjacent scope (BRDs, PRM/CRM platforms, automation) without being an engineer — you translate between business and technical teams
• Program Rigor: Strong analytical and program-management discipline — able to run a multi-workstream operating cadence (WBR/QBR) and hold cross-functional partners accountable
• Executive Communication: Excellent communication and stakeholder-management skills, with credibility to influence senior leaders (VP level and above) and engineering partners alike
• Direct experience with Global Partner Program-style tiered partner ecosystems (VAR, reseller, ISV, or developer programs)
• Familiarity with PRM platforms (Salesforce PRM, Impartner, ZiftONE), incentive/compensation systems (Varicent), and deal-desk/quoting tools
• Experience managing a blended team of FTEs and contract workers
• Prior experience in a SaaS, fintech, or subscription business

Benefits

• Strong pay for performance rewards approach
• This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs

Company Overview

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