[Remote] Guest Engagement Coordinator, CRM Analytics

Note: The job is a remote job and is open to candidates in USA. Plein Air Agency is hiring a Guest Engagement Coordinator to help build and launch CRM campaigns for restaurant and retail brands across email, SMS, push, and in-app channels. The role focuses on campaign reporting, audience segmentation, campaign setup and quality assurance, testing, and coordination of creative approvals.

Responsibilities

• Pull and organize campaign performance reports, and help turn the numbers into client insights
• Build and QA audiences and segmentation in Braze and similar platforms
• Set up, QA, and launch campaigns; we’ll teach you the tools
• Spot delivery issues and anomalies quickly, and escalate them
• Track A/B tests from hypothesis to result
• Maintain the campaign calendar and keep creative approvals moving

Skills

• 1–3 years in data analysis, reporting, or BI
• Strong Excel or Google Sheets skills
• Clear communication
• A real interest in marketing
• SQL is a plus
• Sharp attention to detail
• Retail or restaurant data experience
• Exposure to a CRM platform

Benefits

• Fully remote work
• Hands-on CRM training
• Mentorship from the Account Manager
• A clear path to Specialist and Account Manager roles

Company Overview