Remote Healthcare Customer Service Representative – Billing & Insurance Specialist – Kansas (Remote)

About brighthush and the Healthcare Customer Experience Revolution

At brighthush, we’re more than a healthcare support provider – we’re a movement dedicated to reshaping the way patients, providers, and payers communicate. With a legacy spanning over three decades, brighthush has consistently invested in its people, empowering them to grow, innovate, and deliver world‑class service. Whether you’re dialing from your home office or joining us in our vibrant Marshfield, WI hub, you’ll become part of a culture that values empathy, excellence, and continuous learning.

Our mission is simple: to make every healthcare interaction smoother, clearer, and more compassionate. As a Remote Healthcare Customer Service Representative, you’ll be the frontline ambassador who turns complex billing questions into simple, actionable solutions. You’ll help patients navigate their financial responsibilities while ensuring compliance with regulations and maintaining the highest standards of confidentiality.

Why Join brighthush?

• Remote Flexibility: Work from anywhere with a reliable internet connection. We offer a fully equipped home‑office stipend and flexible scheduling to support work‑life balance.
• Career Growth: Start as a Customer Service Representative and advance to Team Lead, Billing Analyst, or even a functional role in Operations or Compliance. We provide mentorship programs, tuition reimbursement, and a clear career ladder.
• Impactful Work: Every call you handle directly improves patient satisfaction and financial clarity. Your work reduces confusion, lowers denial rates, and supports the financial health of the entire healthcare ecosystem.
• Inclusive Culture: Diversity, equity, and inclusion are woven into our DNA. We celebrate different perspectives and foster an environment where everyone can thrive.
• Competitive Compensation & Perks: Base salary, performance bonuses, health & dental coverage, 401(k) matching, paid time off, and wellness stipends.

Key Responsibilities

As a Remote Healthcare Customer Service Representative at brighthush, you will:

• Handle inbound and outbound calls from patients, law offices, insurance companies, and external facilities, resolving complex billing and insurance issues with patience and empathy.
• Provide clear explanations of deductibles, co‑insurance, co‑pays, denial reasons, and coding disputes, ensuring patients understand their financial responsibilities.
• Offer payment options, including payment plans, financial assistance programs, and referrals to community resources, in line with client guidelines.
• Use scripts and verbatims skillfully to navigate guidelines, maximize recovery, and maintain compliance with regulatory standards.
• Document all interactions accurately in our internal systems, including notes, codes, and follow‑up actions, with minimal errors.
• Maintain a deep understanding of account requirements, leveraging related documentation and resources as needed.
• Work independently with minimal supervision, consistently meeting or exceeding key performance indicators such as call volume, resolution rate, and call quality scores.
• Collaborate with cross‑functional teams—Billing, Collections, Compliance—to resolve escalated issues and improve processes.
• Participate in ongoing training sessions, including new software updates (Artiva, Cerner Soarian, EPIC) and compliance refresher courses.
• Adhere to brighthush’s Core Values and Strategic Anchors, demonstrating professionalism, integrity, and a client‑centric mindset.

Essential Qualifications

• High School Diploma or equivalent (GED) required; college coursework in health administration or related field a plus.
• Prior experience in a call center or healthcare customer service environment.
• Familiarity with medical billing and coding concepts (e.g., ICD‑10, CPT, HCPCS).
• Experience with electronic health record (EHR) systems such as Artiva, Cerner Soarian, or EPIC.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing speed (minimum 45 WPM) and basic math skills (addition, subtraction, multiplication, division, percentages).
• Ability to handle sensitive personal information (SPI) and protected health information (PHI) with strict confidentiality.
• Self‑motivated, reliable, and able to manage time effectively in a remote setting.
• Prior supervisory experience is welcome but not required.

Preferred Qualifications

• Experience in a medical office or general understanding of health insurance processes.
• Knowledge of billing software beyond the core systems (e.g., Medisoft, Kareo).
• Previous exposure to collections or debt resolution in a healthcare context.
• Certification in Customer Service Excellence or related professional development.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and the ability to listen actively.
• Problem‑Solving: Analytical thinking to troubleshoot billing discrepancies and devise creative payment solutions.
• Attention to Detail: Accurate data entry and documentation to avoid compliance risks.
• Adaptability: Comfortable with evolving processes, new technologies, and changing regulatory landscapes.
• Team Collaboration: Willingness to share insights, support peers, and contribute to continuous improvement.
• Resilience: Ability to handle objections, difficult conversations, and high‑volume call environments.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. Your journey may include:

• Team Lead: Manage a small group of representatives, set performance goals, and drive quality initiatives.
• Billing Analyst: Dive deeper into coding, denial analysis, and revenue cycle optimization.
• Compliance Specialist: Ensure adherence to HIPAA, PCI, and state regulations across all customer interactions.
• Process Improvement Engineer: Lead projects to streamline workflows, reduce call time, and enhance customer satisfaction.

We provide access to industry conferences, webinars, and internal knowledge‑sharing sessions. Additionally, our Learning & Development Hub offers courses in advanced billing, data analytics, and leadership skills.

Work Environment & Culture at brighthush

Whether you’re dialing from a quiet home office or collaborating in our Marshfield, WI facility, you’ll experience a supportive, tech‑savvy environment:

• State‑of‑the‑art telephony and CRM platforms that streamline call handling.
• Regular virtual team huddles, video conferences, and social events to foster connection.
• Open‑door leadership policy—your voice matters, and we actively seek your feedback.
• Commitment to mental health: access to counseling services, mindfulness apps, and wellness challenges.

Compensation & Benefits

While specific figures vary by location and experience, you can expect:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to KPI achievement.
• Health, dental, and vision insurance plans.
• 401(k) with company match.
• Paid time off, sick leave, and parental leave.
• Home‑office stipend and equipment allowance.
• Professional development budget.

How to Apply

Ready to make a difference in the healthcare experience? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion align with our mission.

Apply to brighthush Today

Disclaimer

This job description outlines the essential functions and qualifications for the Remote Healthcare Customer Service Representative role at brighthush. It is not exhaustive and may be updated at any time to reflect changing business needs. Employment is at-will, and no statement or promise made by brighthush or its representatives constitutes a guarantee of employment.