Remote Healthcare Customer Service Representative – Billing & Insurance Specialist – Texas – Brighthush

Introduction

Welcome to brighthush, a forward‑thinking healthcare solutions provider that has been empowering patients and partners for over three decades. We’re on a mission to make every interaction matter, and that starts with the people who connect with our clients every day. If you thrive on problem‑solving, value empathy, and want to grow in a supportive, remote‑first environment, we invite you to join our team as a Remote Healthcare Customer Service Representative.

Why Brighthush?

• Impactful Work – Every call you handle helps patients navigate complex billing and insurance landscapes, ensuring they receive the care they need without unnecessary financial stress.
• Remote Flexibility – Work from the comfort of your home or our office in Marshfield, WI, with a clear schedule that respects your work‑life balance.
• Continuous Learning – We invest in your professional development through structured training, mentorship, and access to industry‑leading resources.
• Inclusive Culture – At brighthush, diversity, equity, and inclusion are not buzzwords—they’re the foundation of our daily interactions.
• Growth Pathways – From Customer Service Representative to Team Lead or functional specialist, we provide clear career ladders and the support to climb them.

Position Summary

As a Remote Healthcare Customer Service Representative, you will be the frontline advocate for patients, law offices, insurance carriers, and other external partners. Your role is to deliver exceptional, consistent customer experiences by resolving billing and insurance inquiries with patience, empathy, and professionalism. You will manage inbound and outbound calls, written communications, and collaborate with internal teams to facilitate payment options and streamline payment processing.

Key Responsibilities

• Handle inbound calls from patients, law offices, insurance companies, and external facilities to resolve complex billing and insurance issues.
• Make outbound calls to patients with aging balances that have not yet been sent to collections, offering payment solutions and guidance.
• Answer detailed questions about deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility, and coding disputes.
• Review financial information and recommend payment options or assistance programs in line with client guidelines.
• Manage objections and concerns from consumers, employing active listening and negotiation skills to achieve successful payment resolutions.
• Discuss payment resources with consumers, providing referrals to client programs when appropriate.
• Use required scripts and verbatims, navigating guidelines to maximize recovery on each call.
• Maintain a working understanding of account requirements, leveraging documentation and resources as needed.
• Document account interactions accurately, including notes and codes, with minimal errors and minimal assistance.
• Operate efficiently within both internal and client systems, ensuring data integrity and compliance.
• Adhere to brighthush’s Core Values and Strategic Anchors in every interaction.
• Perform additional duties as assigned based on business needs.

Essential Knowledge, Skills, and Abilities

• Prior experience in a call center and healthcare customer service environment is highly preferred.
• Familiarity with brighthush and brighthush applications is preferred; experience with brighthush is a plus.
• Working knowledge of medical billing and coding is preferred.
• Experience in a medical office or a general understanding of health insurance is preferred.
• Excellent verbal and written communication skills, with proper grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing and navigation skills.
• Ability to handle patient objections and obstacles, negotiating payment solutions effectively.
• Reliable, responsible, and punctual, with strong time‑management skills.
• Self‑motivated and committed to career success, with a proactive approach to learning.
• High School Diploma or equivalent (GED) required; prior supervisory experience is a plus.

Work Environment & Culture

Our team operates in a hybrid model, with the flexibility to work from home or from our Marshfield, WI office. You will collaborate with a dynamic, online team using screen monitoring and video conferencing tools. The role requires a quiet, dedicated workspace, a reliable internet connection, and a standard keyboard. While the majority of your day is seated, occasional standing or walking may be required to access equipment or documents.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Service Representative, you will have the opportunity to:

• Advance to a Team Lead role, overseeing a group of representatives and shaping team performance.
• Transition into functional roles such as Billing Analyst, Collections Specialist, or Customer Experience Manager.
• Participate in cross‑functional projects that influence product development and process improvement.
• Access continuous learning resources, including webinars, certifications, and industry conferences.
• Receive mentorship from senior leaders who are committed to your professional growth.

Compensation, Perks, and Benefits

While specific figures may vary, brighthush offers a competitive salary package that reflects your experience and performance. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Paid time off and flexible holiday scheduling.
• Remote work stipend to support home office setup.
• Employee wellness programs, including mental health resources.
• Regular team events, both virtual and in‑person, to foster connection.

How to Apply

Ready to make a difference in patients’ lives while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to Brighthush Today

Closing Statement

At brighthush, we’re more than a company—we’re a community dedicated to transforming healthcare customer service. If you’re passionate about helping people, thrive in a fast‑paced environment, and want to grow with a supportive organization, we want to hear from you. Join us and turn every call into an opportunity to make a lasting impact.