[Remote] HR Generalist - Employee Lifecycle Operator

Note: The job is a remote job and is open to candidates in USA. RTA is hiring a Human Resources Generalist to execute and maintain its established HR programs, policies, systems, and benefits. The role handles employee relations, benefits and leave administration, HRIS data, compliance, and employee lifecycle processes while supporting managers and employees.

Responsibilities

• Answer day-to-day employee and manager questions, help managers document coaching, corrective actions, and performance plans, and follow up on the actions and deadlines that come out of them
• Run employee relations reviews and workplace investigations, prepare separation documentation, and coordinate voluntary and involuntary offboarding
• Apply Company policies the same way twice, and know which matters go to leadership or outside employment counsel
• Run day-to-day administration of medical, dental, vision, HSA, 401(k), and wellness programs, answer employee questions, and work brokers and carriers directly when something breaks
• Process enrollments, changes, and terminations, and execute annual open enrollment
• Administer FMLA, parental leave, short-term disability, and applicable state programs, document ADA accommodations, and track dates, certifications, and return-to-work requirements
• Coordinate COBRA and benefit terminations and keep benefits and leave records confidential and current
• Keep employee data accurate and enter new hires, compensation changes, promotions, transfers, manager changes, and terminations
• Work with Finance and Payroll so approved changes land in the pay period they take effect, and audit records and HRIS data for accuracy
• Maintain personnel files and required documentation, prepare routine and ad hoc HR reports, and handle employment verifications and record requests
• Post approved openings in the applicant tracking system, maintain multiple postings and recruiting documentation, and handle interview scheduling
• Prepare and send approved offer letters and pre-employment paperwork, initiate and track background checks, and tell candidates what happens next
• Enter new hires into the HRIS, coordinate orientation, confirm required documentation, and make sure the manager, the access, and the paperwork are ready before day one
• Process approved compensation changes, promotions, and transfers, prepare the change documentation, and coordinate with Payroll
• Maintain accurate compensation records, assist with benchmarking and annual compensation review, and administer RTA's semi-annual golden quadrant exercise
• Execute HR policies consistently, maintain required notices, records, and forms, enable mandatory employee trainings, and keep the handbook, state addenda, and policies current as laws change and as RTA adds employees in new states
• Respond to unemployment claims and coordinate workers' compensation claims and documentation
• Coordinate with HR vendors and benefit providers, support HR audits and information requests, and raise compliance concerns early rather than late
• Document how the recurring work actually gets done, keep a designated backup in Finance current on the payroll-critical path, and make sure nothing in HR exists only in your head or only in your login
• Be the HR resource people can actually reach, execute established engagement, recognition, and wellness initiatives, prepare HR and benefits communications, and coordinate employee surveys

Skills

• Feels at home being a member of a healthy team. This means they aren't afraid to mix it up or be held accountable by the team, and they are willing to hold others accountable as well
• Passionately cares about our clients and helping them be more successful
• Thinks of themselves less, while not thinking less of themselves. They are other-centric and compassionate
• Is willing to lift boxes, clean floors, and hold doors if that's what it takes to get something done
• Loves to read, learn, grow, and stretch themselves
• Is constantly looking for more: more to learn, more to do, and more opportunity
• Closes loops. An employee asks a question, a manager needs documentation, a benefits issue needs fixing, and you own it until it is done, not until it is handed to someone else
• Has personally run the work across employee relations, benefits, leaves, onboarding, and offboarding. You have done it yourself, not supervised people who did
• Can coach a manager through a hard conversation without taking it over, and writes the documentation that holds up if the matter goes further
• Lives in the HRIS. You would rather correct the record today than explain the error at the next payroll run
• Knows which matters you handle and which ones go to leadership or outside counsel, and never guesses at that line
• Already uses AI to do this job better, because at RTA that is the baseline, not a bonus. You draft and pressure-test documentation with it, summarize policy and leave requirements with it, and pull the busywork out of recurring HR tasks, always inside RTA's approved tools and data-handling rules, and you know exactly where a human has to review before anything reaches an employee file
• Keeps five employee matters moving without dropping the sixth, and does not need a reminder about a deadline
• Improves what already exists instead of rebuilding it. When you find the broken step, you fix that step
• 5–7+ years of progressive, hands-on Human Resources experience
• Broad practical experience across employee relations, benefits, leaves, HR operations, performance management, and compliance, with a record of personally executing the work rather than overseeing it
• Working knowledge of FMLA, ADA, FLSA, Title VII, and other applicable employment requirements, including multi-state exposure
• Hands-on benefits and leave administration experience
• Daily working use of AI tools, with specific examples of what it changed about your output
• Writing a manager can use without editing and an attorney can read without wincing
• We cannot accept student visas or provide sponsorship at this time
• Has fleet or field-services industry experience. Preferred but not required. If you speak the language of fleet, you'll hit the ground running
• Experience with HRIS and payroll systems; Paylocity experience strongly preferred
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred

Benefits

• 401(k) with 6% Safe Harbor match (100% vested day one)
• Flexible PTO model built on trust and manager-approved time off
• Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually)
• Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity
• Wellness rewards up to $350 annually
• Virtual care and mental health support resources
• Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options
• Additional employee perks, wellness initiatives, and discount programs
• Full-time, remote-eligible U.S. role; Phoenix metro employees work hybrid (3 days in office); fully remote candidates outside the Phoenix metro area are welcome and expected to visit RTA HQ in Glendale, Arizona a few times per year

Company Overview

• A proven leader in the area of Managing your Fleet Maintenance. It was founded in 1979, and is headquartered in Glendale, Arizona, USA, with a workforce of 51-200 employees. Its website is https://www.rtafleet.com.

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