[Remote] IME Assistant Operations Manager

Note: The job is a remote job and is open to candidates in USA. Ethos Risk Services is an insurance claims investigation and medical management company focused on providing data that supports better decision-making. The IME Assistant Operations Manager provides administrative and operational support for Independent Medical Examinations by coordinating communications, appointments, providers, clients, and ancillary services while ensuring accuracy, compliance, and timely service delivery.

Responsibilities

• Appointment Coordination – Conduct courtesy and reminder calls to claimants and attorneys, distribute appointment documentation, and confirm appointment details with all parties
• Provider Communication – Coordinate with physician offices to confirm appointments, attendance, and timely completion of reports and addendums
• Provider Relations – Partner with physicians and medical providers to secure availability, obtain required documentation, and facilitate timely service delivery
• Client Updates – Communicate appointment attendance and status updates to clients in a timely and professional manner
• Ancillary Service Coordination – Arrange transportation, interpretation, and other support services necessary to facilitate successful examinations and reviews
• Team Support & Collaboration – Support IME division by assisting Operations Manager with administrative tasks and working closely with internal team members, clients, and providers to ensure a seamless service experience
• Compliance & Quality Assurance – Ensure adherence to client requirements, company policies, state statutes, deadlines, and confidentiality standards

Skills

• High school diploma or equivalent (required)
• Minimum of 1 to 3 years of customer service, scheduling, administrative, operations, or healthcare support experience (required)
• Strong communication and organizational abilities
• Attention to detail and problem-solving skills
• Ability to multitask and manage deadlines
• Professionalism, discretion, and confidentiality
• Proficiency with Microsoft Office Suite products
• Associate's degree in Business Administration, Healthcare Administration, or a related field (preferred)
• Industry experience in healthcare, medical administration, workers' compensation, claims, or insurance industry experience (strongly preferred)
• Experience in leadership, coaching, supervising a small to mid size team (plus)

Benefits

• Remote work arrangement

Company Overview

Company H1B Sponsorship