[Remote] Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. ThreatSpike is an AI-managed IT and security provider delivering fully managed technology services through one platform and team. The Hospitality Enterprise Applications Manager will own and support core hospitality applications, including Oracle Opera, OHIP, OPI Cloud, and related POS, payment, and accounting integrations, while leading audits, migrations, governance, client delivery, and operational support.

Responsibilities

• Running Opera Audits across client properties - assessing configuration, licensing and usage against best practice, and identifying gaps and risks
• Leading OHIP interface migration and ongoing management for clients moving off legacy interfaces
• Leading OPI Cloud migration and management, including cutover planning and post-migration support
• Running departmental catch-ups with hotel teams to improve how they use their PMS day-to-dayand unlock functionality they're not yet using
• Reviewing Opera release notes with client teams and ThreatSpike's internal teams, and translating changes into action
• Migrating clients from one F&B management system to another
• Standing up new restaurant venues in EMC end-to-end - creating the RVC, Service Period and Transaction codes, PDQs, OPI interface and Accounting System configuration
• Owning Oracle OPERA PMS and Oracle Simphony POS operational support - day-to-day troubleshooting, user assistance, incident management, ticket handling, issue triage, configuration support, escalation management and coordination with Oracle Hospitality Support channels
• Leading consulting and governance work across the hospitality application estate - operational assessment, governance review, integrations review, prioritisation workshops, roadmap alignment, architecture review, escalation governance and release/change governance
• Running vendor coordination and rollout governance for migration projects - current-state review, dependency assessment, migration planning, testing/UAT coordination, operational readiness review and post-migration stabilisation
• Coordinating with ThreatSpike's managed IT and security teams to ensure hospitality applications are deployed, patched and monitored to ThreatSpike's operating standard
• Owning the integration and data-flow documentation for each hospitality client's application estate
• Running client workshops and product walkthroughs, and mentoring junior consultants on hospitality systems delivery

Skills

• Hands-on experience configuring and supporting Oracle Opera PMS in live hotel environments
• Direct experience with OHIP and OPI Cloud interface migration and management
• Working knowledge of EMC configuration - RVCs, Service Periods, Transaction codes, PDQs and interface set-up
• Comfortable running departmental training and adoption sessions with hotel operations teams
• Strong grasp of application integration patterns across PMS, POS, payments and accounting systems, including API testing, data mapping and schema interpretation
• Background in hotel operations (front office, reservations, guest services) that grounds a practical understanding of how these systems are used day-to-day
• Excellent written and verbal communication - this role represents ThreatSpike directly to client stakeholders
• Able to work independently across time zones in a fully remote, global team
• Experience with Micros and Unifocus
• Background in managed services, MSP/MSSP delivery, or enterprise IT for the hospitality sector

Benefits

• Direct ownership of ThreatSpike's hospitality applications practice from the ground up
• We'll train you, push you, and support you in obtaining professional certifications
• Fully remote working

Company Overview