[Remote] Implementation Consultant, ERP, National

Note: The job is a remote job and is open to candidates in USA. Tyler Technologies hires an Implementation Consultant to help clients adopt and use standard Tyler ERP interfaces effectively. The role delivers consultation, training, troubleshooting guidance, and implementation support while coordinating client needs with technical staff.

Responsibilities

• Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products
• Design and conduct knowledge transfer sessions on site or through webinars
• Educate users on interface functionality, maintenance and troubleshooting
• May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client’s needs
• May identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, process, configuration and other relevant changes
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity
• May assist QA staff with product testing or modification testing as required
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation
• Create both client-facing and internal documentation such as "quick tips" and "how tos"
• Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand
• May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic
• Perform other duties as assigned

Skills

• Bachelor's degree, or comparable work experience
• Accounting, payroll, or ERP Software implementation
• Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience
• Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based
• Exceptional presentation and knowledge transfer skills
• Excellent interpersonal and communication skills
• Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel)
• Strong problem solving and analytical skills
• Must be able to attend and successfully complete an 8-week mandatory new hire training class as an essential job function of the implementation consultant specialist role
• Valid driver's license
• Preferably in the field of accounting, payroll, or ERP Software implementation
• Is desired

Benefits

• Eligible to participate in the Annual Tyler Bonus & ERP Implementation Consultant incentive plan; payout is contingent upon meeting performance objectives and/or business results. The incentive plan is in addition to base pay, with the opportunity to earn up to $3,000 - $7,000/year.
• Weeks 1 & 8 of new-hire training are in the Yarmouth, ME office, with travel expenses covered.
• The remaining weeks of the 8-week new-hire training take place remotely.
• ERP New Hire Tyler Days: an HR-hosted event providing a more in-depth discussion of the division and company, with presentations by HR, divisional leadership, senior leaders, and opportunities to interact and network with team members from various offices.

Company Overview

Company H1B Sponsorship