[Remote] Implementation Project Manager

Note: The job is a remote job and is open to candidates in USA. HR Soul is partnering with a growing organization in the PBM and healthcare technology space. The Implementation Project Manager will lead client-facing software implementations and internal technology initiatives from kickoff through go-live, coordinating technical and business workstreams, managing risks and dependencies, and maintaining stakeholder alignment.

Responsibilities

• Own projects from kickoff through completion, including planning, requirements, implementation, testing, go-live, and post-implementation activities
• Build and manage detailed project plans covering scope, milestones, resources, technical dependencies, risks, issues, and interdependencies
• Establish project timelines, deliverables, owners, and success criteria across multiple technical and business workstreams
• Lead client-facing software implementations and internal technology initiatives with equal confidence
• Coordinate cross-functional teams across IT, product, development, operations, implementation, and client stakeholders
• Identify project risks and dependencies early and drive timely resolution
• Lead client implementations involving software configuration, integrations, data exchange, and PBM workflows
• Drive conversations around benefit design, formulary setup, BIN/PCN configuration, pharmacy networks, prior authorization workflows, eligibility, claims, and data integrations
• Translate business and client requirements into clear project requirements and actionable deliverables for technical teams
• Coordinate technical requirements, configuration activities, data mapping, integrations, and testing across internal and external teams
• Lead UAT planning and coordination, defect tracking, go-live readiness, deployment activities, and post-implementation reviews
• Serve as a steady, knowledgeable point of contact for clients throughout the implementation lifecycle
• Partner closely with IT, product, engineering/development, data, operations, and third-party vendors to ensure technical deliverables remain aligned with project objectives
• Facilitate requirements discussions and translate technical concepts into clear business language for clients and leadership
• Run effective project meetings, including kickoff meetings, working sessions, technical discussions, status calls, and go-live readiness meetings
• Manage expectations, navigate escalations, and communicate project status, risks, and decisions with transparency and professionalism
• Prepare executive-level reporting, including project health, milestones, risks, dependencies, and decision-support materials
• Ensure project documentation, requirements, decisions, action items, and deliverables are clearly captured and maintained
• Track project health, risks, issues, dependencies, and blockers across multiple concurrent workstreams
• Manage project scope and change requests, ensuring impacts to timeline, resources, and deliverables are understood
• Partner with internal teams, vendors, and third parties to coordinate technical and operational dependencies
• Establish and maintain repeatable implementation processes, templates, documentation, and workflows
• Identify opportunities to improve implementation methodology, project visibility, and delivery efficiency
• Help create scalable project management practices as the organization and technology platform continue to grow

Skills

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Computer Science, or a related field
• 3–5+ years of project management experience, with a strong track record of leading software implementations or technology projects
• Experience managing end-to-end software implementations, ideally in a SaaS, healthcare technology, or enterprise technology environment
• Proven ability to manage multiple concurrent projects with competing priorities, dependencies, and stakeholders
• Strong understanding of project management fundamentals, including project planning, requirements, scope, risk and issue management, dependencies, change management, testing, and go-live execution
• Demonstrated ability to work effectively with IT, product, engineering/development, data, operations, and external technology partners
• Comfortable working with technical concepts such as system integrations, APIs/data exchanges, data mapping, configuration, environments, testing, and defect resolution
• Strong understanding of PBM operations, claims adjudication, formulary management, benefit design, BIN/PCN, eligibility, and integrations
• Experience with project management tools and methodologies; PMP, Scrum, Agile, or similar experience is a plus
• You're a project manager first - you know how to build a plan, establish accountability, manage dependencies, identify risk, and drive a project through the finish line
• You understand software implementations and can confidently work alongside technical teams without needing to be the technical expert
• You can translate between business requirements, client needs, and technical execution
• You're comfortable getting into the details when necessary while still maintaining the big-picture view
• You know how to manage competing priorities without losing sight of scope, timeline, or quality
• You communicate clearly with everyone from developers and analysts to clients and executives
• You bring structure without being rigid and can adapt when requirements, timelines, or priorities inevitably shift
• You're proactive - you identify the issue before it becomes the fire drill
• Direct experience in the PBM, pharmacy, healthcare technology, or related healthcare technology space is strongly preferred

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