[Remote] Independent Account Executive - CST (Remote)

Note: The job is a remote job and is open to candidates in USA. OPENLANE is hiring an Independent Account Executive to retain and grow dealership accounts in an assigned territory. The role serves as the primary customer liaison, supports adoption of OPENLANE’s marketplace through consultative sales and coaching, and coordinates internally to resolve issues and improve customer satisfaction.

Responsibilities

• Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs
• Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape
• Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability
• Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs
• You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support

Skills

• Experience in sales & account management
• 3-5 years of experience in inside sales and/or account management
• A patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency
• Once trained, you're able to quickly master technology platforms/tools to use to support yourself, your team and your customers
• You are driven to reach new goals and can make decisions to maintain momentum toward your goals
• Taking ownership of your region, you will proudly and enthusiastically drive growth while teaching best practices to ensure success
• You will be a part of an industry that is always changing. You must have the ability to evaluate strategies and pivot directions when needed
• 3-5 years of related sales and/or account management experience
• Strong understanding of online technologies and proficiency in Google Suite offerings
• Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end
• Excellent oral and written communication skills, with a focus on customer service
• Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time
• Proven ability to work autonomously and stay focused in a remote work environment
• Experience with Salesforce
• Bachelor's Degree
• Experience with DOMO or other data analysis tools
• Experience working with Slack
• Automotive experience

Benefits

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement
• Remote work
• Target Bonus Range: $0.00 - $2,500.00 USD Monthly

Company Overview