[Remote] Inside Sales Learning & Development Manager

Note: The job is a remote job and is open to candidates in USA. CooperSurgical is hiring an Inside Sales Learning & Development Manager to build the capabilities of inside sales teams across its Office, STEM, and Fertility business units. The role designs and delivers sales learning programs, aligns training with business priorities, and measures its impact on performance.

Responsibilities

• Design and deliver a comprehensive learning strategy tailored to inside sales roles across the supported business units (Office, STEM, and Fertility), with a focus on virtual engagement, phone-based selling, and digital communication
• Build and facilitate training programs that strengthen selling skills, product knowledge, clinical understanding, and business acumen
• Elevate capabilities in areas such as objection handling, call planning, account penetration, and whitespace opportunity identification
• Develop and execute blended learning programs (asynchronous and live) for both new hires and tenured inside sales professionals
• Create scalable onboarding experiences that accelerate time-to-productivity
• Lead engaging, high-impact virtual and in-person training sessions aligned to adult learning principles
• Partner with BU Learning and Development Subject Matter Experts in order to elevate product knowledge and application
• Partner with Sales Leadership to align learning initiatives with revenue goals, growth priorities, and performance gaps
• Collaborate with Marketing, Medical, and other key stakeholders to ensure training reflects current messaging, product positioning, and market dynamics
• Support product launches, new indications, and strategic initiatives through targeted training programs
• Serve as the subject matter expert for inside sales excellence, ensuring training content reflects best practices in remote selling environments
• Develop high-quality, compliant training materials in collaboration with internal teams and external vendors
• Manage content lifecycle, including updates, approvals (e.g., Veeva), and ongoing optimization
• Apply the ADDIE model to design, implement, and continuously improve learning programs
• Establish clear learning objectives and performance metrics tied to business outcomes
• Measure training effectiveness through assessments, time to performance, behavioral assessment, learning data, field performance, and QBRs adjusting programs accordingly
• Drive alignment across Sales, Marketing, Medical Affairs, Market Access, HR, and other stakeholders to ensure cohesive learning experiences
• Lead and influence within a matrixed organization, managing initiatives without direct authority
• Support broader Learning & Development initiatives and contribute to enterprise-wide capability building
• Integrate modern learning technologies, eLearning, and digital tools to enhance engagement and scalability
• Stay current on inside sales trends, tools, and methodologies to continuously evolve training approaches
• Support national and regional sales meetings with impactful learning experiences

Skills

• Experience in Learning & Development or training leadership roles
• Background in women's health or medical device industry
• Experience designing eLearning and leveraging learning technologies
• Strong project management skills with the ability to manage multiple priorities
• Familiarity with CRM and inside sales platforms (e.g., phone systems, virtual engagement tools)
• Bachelor's degree (BA/BS)
• 2–3 years of experience in inside sales, sales training, or learning & development, preferably within medical devices or healthcare
• Demonstrated success in virtual/inside sales environments
• Strong understanding of consultative selling, adult learning principles, and customer engagement strategies
• Proven facilitation skills in both live and virtual settings
• Strong communication, presentation, and stakeholder management skills
• Ability to quickly learn complex product and disease state information

Benefits

• Medical coverage
• 401(k)
• Parental leave
• Fertility benefits
• Paid time off for vacation, personal, sick and holidays
• Multiple other perks and benefits

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