[Remote] Inside Sales Rep

Note: The job is a remote job and is open to candidates in USA. Heritage Builders is a growing construction and exterior services company backed by Allied Roofing Partners. The Inside Sales Representative will serve as a primary contact for homeowners, handling inbound and outbound calls, following up with leads, identifying customer needs, scheduling appointments, maintaining CRM records, and converting opportunities into sales.

Responsibilities

• Handle inbound and outbound calls with homeowners and prospective customers
• Respond quickly and professionally to new customer inquiries and leads
• Build rapport with homeowners and identify their roofing or exterior home improvement needs
• Follow up consistently with new and existing leads
• Schedule appointments for the appropriate sales or operations team
• Help move qualified opportunities through the sales process
• Discuss company services and help homeowners understand their options
• Follow up on estimates and outstanding sales opportunities
• Work to convert leads and opportunities into sold projects
• Maintain accurate customer information, notes, follow-up activity, and sales information within the CRM
• Confirm appointments and maintain consistent communication with homeowners
• Communicate with customers regarding scheduling, project timelines, and general questions
• Work closely with sales and operations teams to ensure a smooth customer experience
• Meet individual activity, conversion, and sales expectations
• Participate in ongoing sales training, coaching, and team meetings
• Help improve customer response times, conversion rates, and overall customer experience

Skills

• Strong sales, communication, and customer service skills
• Comfortable handling a high volume of inbound and outbound calls
• Confident speaking with homeowners throughout the day
• Comfortable asking questions, identifying customer needs, and moving conversations toward a sale
• Motivated by individual performance and commission opportunities
• Strong follow-up skills
• Positive attitude and professional phone presence
• Strong organizational and multitasking abilities
• Ability to work independently and remain productive in a remote environment
• Comfortable using computers, CRM systems, email, phone systems, and other technology
• Strong attention to detail and accurate documentation
• Dependable, coachable, and team-oriented
• Able to maintain professionalism in a fast-paced, performance-driven environment
• Previous inside sales, call center, appointment setting, or customer service experience
• Roofing, construction, exterior remodeling, or home services experience preferred
• Experience handling both inbound and outbound customer communication
• Previous experience working with CRM systems
• Experience following up with leads and closing sales opportunities
• Remote work experience preferred

Benefits

• 1% commission on gross revenue sold
• Commission increases to 1.5% of gross revenue sold when sales conversion exceeds 20% during the monthly measurement period
• Remote work opportunity
• Stable and growing organization
• Backed by Allied Roofing Partners, a national platform with long-term growth opportunities
• Performance-driven but team-oriented culture
• Ongoing training and coaching
• Career advancement opportunities
• Opportunity to grow within sales, customer experience, or operations

Company Overview