[Remote] Instructional Design & Trainer, Associate

Note: The job is a remote job and is open to candidates in USA. Acentra Health is a healthcare technology and services company focused on improving health outcomes through technology, services, and clinical expertise. The Instructional Design & Trainer, Associate develops and maintains learning content, job aids, documentation, and training environments, while supporting eLearning, classroom training, onboarding, and end-user education. This remote role also supports training logistics, project work plans, content quality, and coordination with instructional design teams.

Responsibilities

• Learn assigned Acentra Health application/system and applicable Acentra Health/client clinical and operational workflows
• Prepare and maintain documentation and all course materials for scenario-based role-oriented education
• Aid in eLearning course development, ongoing new hire education, go-live/end-user support, demonstrations of the system, and other duties pertinent to onboarding & education
• Build, maintain, and prepare training environments for training classes
• Ensure all materials for each course are ready for scheduled classes
• Support logistics and delivery of training for end-users
• Participate in team meetings to discuss training-related activities, issues, changes, communications, and updates
• Assist the Acentra Health Training Manager and Senior Instructional Designers with project and content development
• Support the planning and execution of work plan tasks, coordination of resources, and meeting plans
• Provide regular updates to the Acentra Health Training Manager on work plan completion, outstanding work, and risks
• Address issues identified by the instructional design team and escalate unresolved issues to the Training Manager
• Review final Acentra Health Product training for accuracy and completeness, ensuring the highest-quality deliverables
• Coordinate team activities with other instructional design teams to integrate work, instructional design, build, testing, and delivery
• Support the processes, reports, tools, procedures, and schedules for training logistics
• Support the storage and maintenance of learning content, templates, and standard operating procedures
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules

Skills

• Requires a bachelor's degree and 1-2 years of work in a corporate or technical learning environment; or an equivalent combination of education and experience
• Experience composing detailed written coursework, creating and editing screenshots, developing eLearning content, creating and following work plans, and designing and developing learning content
• Knowledge of the payer/healthcare environment
• Strong facilitation and problem-solving skills
• Demonstrated ability to develop creative solutions to complex problems
• Ability to assess risk impact
• Coordinate and communicate complex concepts in a simple form to cross-functional departments, teams, and process stakeholders
• Customer service orientation with collaborative work experience
• Lead others to adhere to established industry best practices standards and quality
• Maintain a positive image when dealing with department personnel and other Acentra Health/Client employees
• Practice a high level of integrity and honesty in maintaining confidentiality

Benefits

• Comprehensive health plans
• Paid time off
• Retirement savings
• Corporate wellness
• Educational assistance
• Corporate discounts
• Remote position

Company Overview