[Remote] Instructional Technology Support Specialist

Note: The job is a remote job and is open to candidates in USA. Galen College of Nursing hires an Instructional Technology Support Specialist to support faculty and academic departments in using classroom technology and managing online, hybrid, and web-enhanced courses. The role helps configure, review, maintain, and update courses and provides technical support to faculty and students.

Responsibilities

• In direct service of an academic department, collaborate with deans, faculty, and instructional design team to ensure that courses are accessible and functional for faculty and students
• Provide staging course setup support to online faculty
• Review staging courses using the staging course checklist criteria
• Review live, master, and staging courses for accuracy as compared to the syllabus. Communicate with faculty and dean when inaccuracies are identified and make revisions as directed
• Finalize staging and master courses, making sure that the layout of each course is consistent with programmatic expectations and key components are present (syllabus, course maps, etc.)
• Update basic content in courses as directed (make revisions to gradebook, rubrics, course outcomes, student learning outcomes, reading assignments, etc.)
• For ground-based positions, provide support for computerized testing and instructional classroom technology
• Works closely with the online team and the ground campus administration in support of applications utilized by faculty in the delivery of online, hybrid, and web-enhanced courses
• Utilize critical thinking and prioritization skills, to ensure that the online courses and projects are completed in a professional and timely manner
• Identify patterns where there are gaps in the faculty’s compliance with Galen’s staging course and facilitation expectations as needed
• Provide direct support to faculty for hosting web conferences
• Direct faculty to current technical and college-wide resources (i.e., Online Library, LMS, Screencast-O-Matic, ERC, etc.)
• Create technical support and “How-To” video to assist faculty and students
• Maintain records and prepare weekly, monthly, and annual reports as directed
• Document current and new processes. 16. Course monitoring for basic facilitating expectations
• Provide additional assistance to manage tier 1 support tickets for internal Online Support ticket system (i.e., OSTickets)

Skills

• A minimum of an Associate's Degree
• Minimum of one (1) to two (2) years' experience working with a learning management system
• Working knowledge of Microsoft Office products
• Working knowledge of HTML
• Must have excellent interpersonal, written, oral and technical skills
• Must be highly organized with the ability to work in a team environment, multitask, and prioritize projects
• Ability to demonstrate initiative, critical thinking, and effective communication skills while responding to multiple priorities and demands
• Must be internally motivated, have a strong sense of urgency and ability to work under pressure to meet deadlines
• Bachelor's Degree
• Previous learning management technical support or information technology support experience in higher education desired

Benefits

• Comprehensive medical coverage for many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation. Eligibility may vary by location.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, and pet insurance. Eligibility may vary by location.
• Free counseling services and resources for emotional, physical, and financial well-being. Eligibility may vary by location.
• 401(k) Plan with a 100% match on 3% to 9% of pay, based on years of service. Eligibility may vary by location.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock. Eligibility may vary by location.
• Family support through fertility and family building benefits with Progyny and adoption assistance. Eligibility may vary by location.
• Referral services for children, elders, and pet care, home and auto repair, event planning, and more. Eligibility may vary by location.
• Consumer discounts through Abenity. Eligibility may vary by location.
• Retirement readiness and rollover assistance services, and preferred banking partnerships. Eligibility may vary by location.
• Education assistance for tuition, student loans, certification support, and dependent scholarships. Eligibility may vary by location.
• Colleague recognition program. Eligibility may vary by location.
• Time Away from Work Program, including paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence. Eligibility may vary by location.
• Employee Health Assistance Fund offering free employee-only coverage to full-time and part-time colleagues based on income. Eligibility may vary by location.
• Work from home.

Company Overview

Company H1B Sponsorship