[Remote] Insurance Customer Support Associate - TTEC Community Partners

Note: The job is a remote job and is open to candidates in USA. TTEC is hiring an Insurance Customer Support Associate to support external brokers throughout the healthcare insurance lifecycle. The role focuses on resolving broker, group, and member issues and helping brokers sell insurance products.

Responsibilities

• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets

Skills

• 1 year or more of customer service experience
• High school diploma or equivalent
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High speed internet (> 15 mbps)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)

Benefits

• Remote work, for residents of the 40 preferred residency states; not available to residents of AK, CA, HI, or outside the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. considered only based on special business need.
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• Performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Individualized webcam-enabled engagement and coaching
• 1000s of free courses to support your career growth

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