[Remote] IT Engineer

Note: The job is a remote job and is open to candidates in USA. Skillable is a fully remote technology company modernizing training through skilling solutions. The IT Engineer will keep internal technology running by managing identity, devices, applications, infrastructure, security, and escalated technical issues. The role also focuses on automation, AI-powered tools, cloud infrastructure, system reliability, and employee productivity.

Responsibilities

• Plan, coordinate and monitor changes to IT systems, processes, and infrastructure to ensure smooth implementation and minimize operational disruption and risk
• Proactively identify options to create automation and operational efficiencies in servicing end users while assessing risks associated with proposed changes and develop mitigation strategies to minimize potential issues
• Partner with IT teams, business units and stakeholders to understand change requirements, communicate impacts, and address concerns throughout the change process
• Support and maintain a broad range of IT systems and infrastructure, including hardware, servers, operating systems, networking, telecommunications, and databases
• Analyze, evaluate, and recommend IT tools, technologies, and infrastructure improvements to support business needs
• Manage and monitor security solutions, including firewalls, antivirus, endpoint protection, and intrusion prevention systems
• Participate in IT projects and initiatives focused on improving system reliability, security, efficiency, and scalability
• Manage Microsoft 365, Entra ID, and Intune, including user accounts, licenses, groups, permissions, authentication, and access policies
• Deploy, configure, secure and maintain Windows and Mac devices through Intune and Iru, ensuring devices remain compliant and supported
• Provide technical support for employees and own IT issues from initial investigation through resolution, including escalated issues; identify and address root causes to prevent recurring problems
• Administer SaaS applications, including user access, SSO configuration, account provisioning and deprovisioning, and application integrations
• Build, deploy and operate AI tools and agentic workflows that automate routine IT processes and improve internal productivity
• Establish and maintain AI governance practices, including appropriate guardrails, logging, access controls, usage monitoring, and cost management
• Identify and implement opportunities to leverage AI and automation across internal IT, improving efficiency, reducing repetitive work, and enhancing employee experience
• Evaluate emerging AI capabilities and identify practical ways to incorporate them into IT workflows, tools, and processes
• Partner with People and Security teams to manage employee onboarding, role changes, access updates, and offboarding across internal systems
• Create and maintain clear technical documentation, knowledge articles, and runbooks to support consistent operations and enable self-service
• Monitor the health, performance, availability, and stability of internal systems and infrastructure; proactively identify and resolve issues before they impact employees
• Manage Skillable’s Azure environment and infrastructure using Infrastructure as Code (IaC), maintaining reliable, secure, and repeatable cloud configurations
• Integrate internal systems and applications using SAML, OIDC, APIs, and other identity and automation technologies
• Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis
• Other strategic business initiatives or special cross-functional project involvement as required

Skills

• Bachelor's degree in related field (information technology, computer science, etc.) or equivalent work experience
• 5+ years of relevant experience in IT engineering, with hands-on experience supporting identity, devices, internal applications, complex technical issues, IT automation, and escalations, with a focus on improving productivity, security, and scalability
• Experience identifying and implementing opportunities to leverage AI and automation to improve IT processes and productivity
• Hands-on experience building or deploying AI-powered tools, automations, or agentic workflows to gain operational efficiencies
• Understanding of AI governance, including access controls, security guardrails, usage monitoring, and cost management
• Demonstrated ability to proactively identify opportunities to improve internal IT systems and processes through technology and automation
• Demonstrated experience managing Microsoft 365, Entra ID, and Intune
• Experience supporting Windows and Mac devices with MDM tools such as Intune or Iru
• Working knowledge of identity and access fundamentals, including single sign-on, MFA, and conditional access
• Proficiency scripting and automating with PowerShell
• Strong troubleshooting across accounts, devices, networks, and applications
• Self-motivation and the ability to contribute effectively with minimal supervision in a remote team
• Experience working cross-functionally and promoting collaborative partnerships to drive results
• Ability to present and convey technical issues clearly to non-technical audiences and all levels of an organization
• Demonstrated ability to prioritize and manage workload and meet project deadlines
• Strong Microsoft suite experience, including teams or similar web conferencing and internal communication software experience
• Thorough understanding (or willingness to learn expeditiously) of business operations and processes
• AI-assisted IT workflows, Python, Power Automate, Bash, and Microsoft certifications (MS-900, MD-102, MS-102)

Benefits

• Fully remote with a monthly stipend to pay for office services and supplies
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options.
• 401(k) with company match
• Tuition reimbursement
• Healthy lifestyle reimbursements
• Unlimited PTO
• Paid holidays
• Bereavement leave
• Parental leave
• Caregiver leave
• Paid FMLA leave
• Privilege of logging off at 2:00 pm local time, every Friday for team members who are caught up on work and meeting deliverables.
• Full company closure during the 4th of July holiday week.
• Reimbursement for up to $750 annually to use towards lifestyle choices that impact their wellness such as gym memberships, fitness classes or healthy meal plans
• Stipend of $200 a month for office expenses.
• Access to pet insurance
• Access for employees and dependents to Skillable learning opportunities through our product and more!

Company Overview