[Remote] IT System Administrator

Note: The job is a remote job and is open to candidates in USA. Virgin Hotels Collection is a hospitality organization focused on creating exceptional experiences for guests and teammates. The IT System Administrator oversees IT operations, infrastructure, technology assets, system reliability, compliance, property support, and the deployment and maintenance of technology capabilities across the business.

Responsibilities

• Meet with users and stakeholders to understand needs and problems
• Analyze existing systems, identify gaps, and design new solutions or improvements, often using data modeling
• Create detailed technical specifications for partners to assist with new systems or features
• Work with stakeholders, partners, and the greater IT team to implement solutions and troubleshoot issues
• Lead or participate in testing (including integration testing) and oversee system deployment
• Provide user training and create documentation for new systems and processes
• Maintain and enhance existing applications for better performance and efficiency
• Install, configure, and maintain hardware and software, including servers, operating systems, and network components
• Understand, Define, and Execute on Licensing Procurement, Application, and Maintenance. Including but not limited to Operating Systems, User Licensing, Cloud Infrastructure Licensing, and Infrastructure Licensing
• Manage and Maintain current specifications and qualifications for all Infrastructure needs within the organization
• Monitor network and server performance, reviewing system logs to ensure integrity, availability, and optimal performance
• Document system configurations, policies, and procedures for technical and operational efficiency
• Oversee the implementation and maintenance of the organization's IT assets, including servers, network hardware, and end user technology needs
• Assist with Operational policies and procedures, ensuring they are aligned with industry best practices and regulatory requirements
• Ensure compliance with relevant regulations and industry standards, such as HIPAA, GDPR, and PCI-DSS
• Manage relationships with IT vendors, ensuring they adhere to requirements and provide timely support
• Liaise with the Director of Cyber Security to best define business needs and promote a strong secure posture within the IT Department and the entire organization
• Assist with Application needs and field support as needed

Skills

• Great team player with the ability to create excellent working relationships across the group
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to multi-task between operational support, problem solving and enhancement/implementation projects
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Passionate, optimistic, and energetic about working within the Hospitality Industry
• Enjoy process improvement
• Evoke inspiration in those around you and encourage them to create their best work
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated
• Self-starter, organized, independent, open
• Good verbal and written communication skills
• Current, legal and unrestricted ability to work in the United States
• University degree in Information Technology OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job is strongly preferred
• Experience in Hospitality IT Operations and/or Infrastructure is strongly preferred
• Knowledge of on-property hospitality technology and how they interact with each other is strongly preferred
• Knowledge of desktop computing environment in a hotel and/or resort is preferred
• Knowledge of hotel networking environment is preferred

Benefits

• The role is open to U.S. based remote candidates, with a preference for Miami-based talent.
• Our Miami corporate office, located in Coconut Grove, operates on a hybrid work model.

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