[Remote] Junior IT Support Analyst

Note: The job is a remote job and is open to candidates in USA. Anders is seeking a Junior IT Support Analyst to provide first-line IT support and resolve hardware and software issues. The role handles service requests, equipment deployment and inventory, employee account maintenance, and support documentation while collaborating with the IT team.

Responsibilities

• Triage incoming tickets and be the first contact for requests
• Assist with IT requests and project support activities as needed
• Scheduling and coordination of tickets
• Champion Conference Room technology including Audio/Video Conferencing
• Respond to incoming requests promptly and courteously
• Prioritize requests according to criticality
• Identify timely and accurate solutions to technical issues
• Provide initial help desk support (both remote and on-site) including hardware, software, and office equipment
• Document all support activities in ticket tracking database
• Inventory management of technology assets
• Assist with Employee account maintenance
• Deployment of equipment
• Create and update documentation

Skills

• Strong customer service skills including verbal and written communications; customer-focused with ability to effectively communicate with management, co-workers, and customers
• Superior time management skills including a sense of urgency and proactive approach
• Excellent analytical and problem-solving skills
• Exceptional organizational skills
• Self-motivated, results-oriented, and accountable
• Strict adherence to professional ethics
• Ability to work independently and in a team environment
• Ability to work on and successfully complete multiple tickets at the same time
• Strong computer aptitude and understanding of IT concepts, operating systems, business applications, printing systems, and network systems
• Self-motivated to research resolutions to technical issues independently and with limited guidance
• Drive to research and learn new technologies
• High School diploma required
• All applicants for this position must be authorized to work in the United States now and in the future without requiring sponsorship
• Technical or college degree preferred
• Technology certifications a plus
• Previous IT experience preferred

Benefits

• A welcoming and collaborative culture
• Professional development opportunities
• Benefits that directly impact mental, physical and financial wellness
• Work Flex program: work at the Chesterfield office, the Downtown St. Louis office, remotely, adopt a hybrid approach, or switch between these options as preferred

Company Overview