[Remote] Key Accounts Manager

Note: The job is a remote job and is open to candidates in USA. Solera Holdings, LLC is hiring a National Accounts Account Manager to manage, retain, and grow strategic national accounts across its Collision and Mechanical pillars. The role focuses on customer relationships, renewals, upsell and cross-sell opportunities, SaaS platform adoption, and coordination with internal teams.

Responsibilities

• Serve as the primary day-to-day contact for assigned national accounts across Collision and Mechanical segments
• Build strong, long-term relationships with key stakeholders, including operations, IT, and management teams
• Proactively monitor account health, usage, and satisfaction; execute retention strategies to meet or exceed renewal and churn goals
• Coordinate account reviews and business updates, clearly communicating performance, value, and next-step opportunities
• Identify upsell and cross-sell opportunities within existing accounts, including additional products, modules, and services across Solera’s portfolio
• Develop and execute account growth plans in alignment with national account strategies and revenue targets
• Collaborate with sales leadership and subject-matter experts to structure proposals, pricing, and contract amendments
• Track and report on pipeline, forecast, and progress toward growth objectives
• Develop a strong understanding of Solera’s SaaS solutions, including capabilities, value propositions, and key use cases for collision and mechanical workflows
• Support customers in adopting new features and best practices, ensuring they realize ongoing value from the platform
• Leverage AI-enabled tools and platforms (experience a plus) to analyze usage, identify opportunities, and improve account performance
• Use Microsoft Suite (Excel, PowerPoint, Word, Outlook, Teams) to build reports, presentations, and account documentation
• Maintain accurate, up-to-date records of account activity, opportunities, and risks within internal systems (e.g., CRM)
• Partner with implementation, support, product, and marketing teams to resolve issues, launch new solutions, and drive engagement
• Operate effectively in a fast-paced, performance-driven environment with clear KPIs and accountability
• Support national accounts at trade shows, conventions, and industry events as needed, including on-site meetings and presentations
• Represent Solera professionally, demonstrating product knowledge and industry expertise in both Collision and Mechanical pillars
• Assist with planning and executing customer events, user groups, and executive meetings

Skills

• 3+ years of account management or customer success experience, preferably in automotive Collision and/or Mechanical environments
• Experience working with SaaS products, including comfort discussing subscriptions, renewals, and usage metrics
• Demonstrated success in retention-focused roles with clear goals around renewals and churn reduction
• Proven ability to identify and close upsell and cross-sell opportunities within existing accounts
• Proficiency with Microsoft 365 (Excel for reporting, PowerPoint for presentations, Word for documentation, Outlook/Teams for communication)
• Prior trade show, convention, or large industry event experience (booth support, customer meetings, or sessions)
• Strong organizational skills with the ability to manage multiple accounts, tasks, and deadlines concurrently
• Excellent verbal and written communication skills, with the ability to explain technical concepts in business terms
• Comfortable working in a fast-paced, performance-oriented environment with defined metrics and targets
• Experience using or supporting AI-enabled platforms or analytics tools

Benefits

• Performance-based incentives tied to retention and account growth.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Opportunities for professional development and advancement within a global automotive technology leader.
• A collaborative culture that values innovation, accountability, and customer success.

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