[Remote] Lead Product Designer

Note: The job is a remote job and is open to candidates in USA. ECP is hiring a Lead Product Designer to shape the product experience across its senior living software suite, including clinical, CRM, and billing products. The role sets design vision and standards, leads research and AI feature design, and partners with product and engineering to deliver simple, accessible experiences tied to business outcomes.

Responsibilities

• Design vision. Set and own the design vision across the product suite, establish process and quality standards, and be the voice of the user in roadmap conversations. Mentor designers as the team grows
• Business impact. Tie design work to business outcomes such as adoption, customer satisfaction and sales win rates. Define how success is measured and use the results to guide what you design next
• Craft and simplicity. Own the visual direction that makes us the best-looking software in our market. Remove steps, reduce clicks and push back on complexity users don't need. Design experiences that work seamlessly across desktop, tablet and mobile
• AI feature design. Lead AI-powered features from concept through launch. Define how users interact with AI and how they review, trust and correct its outputs. Look for places where AI can remove work entirely, not just assist with it
• Design system. Build and evolve a design system, starting where it has the most impact, and drive adoption with engineering so our products look and behave consistently. Set it up in Claude so PMs can build on-brand prototypes themselves
• Customer research. Join customer calls, visit communities, shadow staff on shift and run usability tests. Keep personas current and track competitor and AI trends
• Execution and collaboration. Deliver wireframes, mockups and working prototypes built in code with AI tools, provide development-ready specs, and resolve tradeoffs directly with PMs and engineering. Present and defend decisions with evidence
• Accessibility. Set accessibility standards aligned to WCAG and champion them with engineering

Skills

• 7+ years of product or UX design experience, including leading design for a product area end to end, mentoring other designers and presenting confidently to leadership, and tying design decisions to measurable business outcomes
• A portfolio showing exceptional visual and interaction craft, including examples of simplifying complex workflows and designing responsive experiences across desktop, tablet and mobile
• Experience shipping AI-powered features that real users rely on, with a solid grasp of AI UX patterns (setting expectations, showing sources, handling errors, keeping humans in control)
• Experience building or significantly evolving a design system and driving adoption, including setting it up in Claude so PMs can build with it
• Expert in Figma and fluent in using Claude to iterate quickly, including building working prototypes in code that give engineering something functional, not just a mockup
• Hands-on user research and usability testing
• Working knowledge of WCAG accessibility standards, with experience tracking and fixing violations
• Experience designing healthcare, senior living or other regulated-industry software, especially AI features where accuracy and trust matter
• Experience supporting multiple product lines, including scaling a design system across them
• Experience as an early or sole designer, or building a design team
• Bachelor's degree in design, or a related field, or equivalent experience

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