Remote Licensed Customer Service Representative – Insurance Claims & Policy Support Specialist – Full‑Cycle Service, Data‑Driven Solutions, and Customer Advocacy (U.S. Residents Only)

About brighthush and the Evolving Insurance Landscape

brighthush is more than a traditional insurance carrier; we are a technology‑forward, customer‑obsessed organization that is redefining how individuals and businesses protect what matters most. In a world where data analytics, artificial intelligence, and mobile experiences intersect, brighthush leads the charge by delivering intuitive, transparent, and rapid insurance solutions. Our purpose is simple yet powerful: empower policyholders with the clarity, confidence, and peace of mind that comes from knowing their protection is managed by experts who truly care.

Today’s insurance market is shaped by shifting regulations, heightened consumer expectations, and relentless digital transformation. brighthush stays ahead of the curve by investing heavily in predictive analytics, automated claims processing, and omnichannel communication platforms. This creates a vibrant, fast‑moving environment where innovative thinking is rewarded and every employee has the chance to make a measurable impact on the lives of millions of customers.

Why Build Your Career at brighthush?

Choosing brighthush means joining a community that celebrates curiosity, integrity, and genuine service. Our remote‑first philosophy gives you the freedom to work from any location within the United States while staying tightly connected to a collaborative, high‑performing team. Below are just a few of the reasons why brighthush stands out as an employer of choice:

• Competitive Compensation: A market‑aligned base salary paired with a performance‑driven monthly bonus structure that rewards both individual excellence and team success.
• Long‑Term Wealth Planning: 401(k) with generous company match, helping you build a secure financial future.
• Holistic Well‑Being: Comprehensive health, dental, and vision coverage, plus a flexible paid‑time‑off policy that supports work‑life harmony.
• Continuous Learning: Access to e‑learning platforms, industry certifications, and a dedicated training budget to keep your skills razor‑sharp.
• Clear Career Pathways: Structured advancement tracks toward leadership, specialist, and cross‑functional roles.
• Culture of Celebration: Virtual team‑building events, wellness challenges, recognition programs, and a positivity‑first mindset that honors every win.
• Unique Perks: Paid travel experiences for you and a guest, an insurance stipend to offset personal coverage costs, and a robust mentorship program.

Key Responsibilities – Your Day‑to‑Day Impact

As a Licensed Customer Service Representative at brighthush, you will serve as the trusted voice for our policyholders, guiding them through the entire lifecycle of their insurance experience. Your core duties will include, but are not limited to:

• Answering inbound and outbound calls with professionalism, addressing inquiries ranging from policy details to real‑time claim status updates.
• Delivering accurate, up‑to‑date information about brighthush’s product suite, coverage options, and service enhancements while maintaining exemplary phone etiquette.
• Executing precise data entry to keep customer records current, log every interaction, and ensure strict compliance with state and federal regulations.
• Analyzing customer feedback, spotting emerging trends, and partnering with product, underwriting, and technology teams to recommend service improvements.
• Troubleshooting technical or procedural issues, diagnosing root causes, and providing swift, effective resolutions that exceed expectations.
• Collaborating with peers to share best practices, manage escalations, and continuously elevate overall customer satisfaction scores.
• Maintaining composure and empathy during challenging conversations, demonstrating patience, resilience, and a solutions‑oriented mindset.
• Participating in regular quality‑assurance reviews, coaching sessions, and performance dashboards to drive personal and team excellence.

Impact & Value – Why Your Role Matters

Every interaction you have directly influences customer loyalty, retention, and the broader reputation of brighthush. By turning complex insurance processes into clear, reassuring experiences, you help build lasting relationships that translate into higher Net Promoter Scores, reduced churn, and a stronger brand in a competitive market.

Essential Qualifications – The Foundations for Success

To thrive in this role, you must meet the following core requirements:

• U.S. residency – only U.S. residents are eligible to apply.
• Valid Property & Casualty insurance license (or ability to obtain one within 90 days of hire).
• Demonstrated problem‑solving ability with a track record of resolving customer issues quickly and accurately.
• Proficiency with standard computer functions, including note‑taking, multi‑system navigation, and data entry.
• Reliable high‑speed internet connection and a dedicated home office setup that supports uninterrupted remote work.
• Willingness to work primarily within Eastern Time Zone business hours.
• Exceptional written, verbal, and active‑listening communication skills.
• Self‑motivation, proactive attitude, and the ability to work independently while contributing to a collaborative team environment.
• Strong multitasking capabilities, with the ability to prioritize tasks and manage time effectively in a fast‑paced setting.
• Commitment to delivering world‑class customer service and anticipating the needs of policyholders before they arise.

Preferred Qualifications – What Sets Top Candidates Apart

While not mandatory, the following experiences and skills will give you a competitive edge:

• Background in Life and Health insurance lines, providing a broader perspective on coverage options.
• Previous experience with brighthush or a comparable technology‑driven insurance provider.
• Hands‑on experience handling claims, policy renewals, or underwriting support functions.
• In‑depth knowledge of insurance regulations, compliance standards, and industry best practices.
• Familiarity with Customer Relationship Management (CRM) platforms, call‑center software, and data‑analytics tools.
• Demonstrated success thriving in remote or hybrid work environments.
• Experience delivering virtual training or coaching to peers and new hires.

Skills & Competencies for Success – The Brighthush DNA

Beyond technical qualifications, we look for individuals who embody the following core competencies:

• Customer‑Centric Mindset: A genuine desire to help people, coupled with active listening and empathetic response techniques.
• Analytical Thinking: Ability to interpret data, identify patterns, and translate insights into actionable service enhancements.
• Adaptability: Comfort with rapid change, quick learning, and flexibility to adopt new processes and technologies.
• Collaboration: Strong teamwork skills, transparent communication, and a willingness to share knowledge across functions.
• Attention to Detail: Meticulous approach to data entry, documentation, and regulatory compliance.
• Time Management: Efficiently juggling multiple responsibilities while meeting deadlines and quality standards.
• Tech‑Savvy: Proficiency with digital communication tools, cloud‑based platforms, and emerging insurance tech solutions.

Career Growth & Learning Opportunities – Your Pathway Forward

At brighthush, professional development is a shared journey. As a Licensed Customer Service Representative, you will benefit from:

• A comprehensive onboarding program that covers product knowledge, compliance fundamentals, and best‑in‑class customer‑service techniques.
• Ongoing access to webinars, e‑learning modules, and industry certifications (e.g., CPCU, AINS) funded by the company.
• Regular performance reviews, coaching sessions, and personalized development plans to accelerate your career trajectory.
• Clear internal mobility pathways to roles such as Claims Adjuster, Policy Specialist, Customer Experience Manager, or even Product Development Analyst.
• Mentorship pairings with seasoned insurance leaders who provide guidance, networking opportunities, and career advice.
• Participation in cross‑functional projects that expose you to underwriting, risk analytics, and digital product innovation.
• Opportunities to lead virtual training sessions, contribute to knowledge‑base articles, and influence process improvements.

Work Environment & Company Culture – Life at brighthush

brighthush cultivates a culture that celebrates diversity, innovation, and a shared commitment to customer success. Key highlights of our work environment include:

• Fully remote work model with flexible scheduling to support personal priorities and work‑life balance.
• Regular virtual team‑building events, trivia nights, wellness challenges, and themed celebrations that foster camaraderie.
• Open communication channels—from daily stand‑ups to quarterly town‑hall meetings—ensuring every voice is heard.
• Leadership that values transparency, accountability, and employee well‑being, with an open‑door policy for ideas and feedback.
• Recognition programs that celebrate individual achievements, team milestones, and innovative contributions.
• Inclusive hiring practices that welcome talent from all backgrounds, experiences, and perspectives.
• Commitment to continuous improvement through agile processes, feedback loops, and data‑driven decision making.

Compensation, Perks, and Benefits – What You’ll Receive

While exact figures vary based on experience and location, you can anticipate a competitive total rewards package that includes:

• Base salary aligned with industry standards for licensed customer‑service professionals.
• Monthly performance‑based bonus tied to key metrics such as customer satisfaction, call quality, and productivity.
• 401(k) retirement plan with company match to help you build long‑term financial security.
• Comprehensive health benefits covering medical, dental, and vision care.
• Paid travel opportunities for you and a guest, encouraging work‑life enrichment and cultural exploration.
• Flexible paid‑time‑off policy and generous holiday schedule to recharge and spend time with loved ones.
• Insurance stipend to offset personal coverage costs, reinforcing our belief that employees should experience the same quality of protection they provide to customers.
• Dedicated training and development budget for certifications, conferences, and professional memberships.
• Team contests, virtual happy hours, and a positivity‑forward culture that keeps morale high and fosters a sense of belonging.

How to Apply – Take the Next Step with brighthush

If you are ready to bring your expertise, enthusiasm, and customer‑focused mindset to a forward‑thinking insurance leader, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter highlighting why you are the perfect fit for this role.

Apply Now – Join the brighthush Family

We look forward to learning how your unique talents can help us deliver exceptional service, drive innovation, and shape the future of insurance for millions of policyholders across the United States.