Remote Long‑Term Care Data Entry Technician – Senior Health Records Specialist – Pharmacy Prescription Management – Remote Work Opportunity

About brighthush

brighthush is a pioneering, 100 % employee‑owned leader in the long‑term care (LTC) pharmacy sector. For more than two decades, we have championed a culture of ownership, collaboration, and patient‑centered excellence. Our mission is simple: empower seniors and their families to live healthier, happier lives by delivering accurate, timely, and compassionate medication management services across senior‑living and post‑acute settings.

Position Overview

We are seeking a meticulous, tech‑savvy Remote Long‑Term Care Data Entry Technician to join our dynamic team. In this role, you will be the backbone of our prescription processing workflow, ensuring that every medication order is captured accurately, verified, and delivered with the highest quality standards. Your work will directly impact the health and well‑being of seniors across the United States.

Why Remote?

As a fully remote position, you can work from anywhere within the states where brighthush is licensed (AZ, CO, FL, IL, IN, KS, MA, MI, MO, PA, OH, WI). We provide the tools, training, and support you need to thrive from the comfort of your own home while maintaining a strong sense of community through virtual collaboration.

Key Responsibilities

• Prescription Data Entry: Accurately input new and refill prescription orders into our proprietary systems (Frameworks LTC, Docutrack).
• Verification & Eligibility: Confirm patient eligibility, verify insurance coverage, and ensure all required documentation is present before processing.
• Physician & Client Communication: Reach out to physicians’ offices for refill authorizations and to clients for order verification when needed.
• Audit & Quality Assurance: Prepare audit sheets, review entries for accuracy, and provide constructive feedback to managers.
• Issue Resolution: Identify incomplete or rejected scripts, forward them to the appropriate department, and track resolution status.
• Research & Support: Assist with internal research on lost or missing orders and provide backup support to other pharmacy groups during peak periods.
• Customer Service Excellence: Answer incoming calls promptly, address client inquiries, and maintain a high standard of customer service.
• Documentation: Log all correspondence and follow‑ups in the system to maintain a comprehensive audit trail.

Essential Qualifications

• High School diploma or GED.
• Active Pharmacy Technician license and Certification (CPhT) in the state of residence.
• Experience with long‑term care pharmacy operations (preferred).
• Proficiency in Frameworks LTC and Docutrack systems (preferred).
• Ability to work flexible hours, including nights, weekends, and holidays, to meet operational demands.

Preferred Qualifications

• Minimum one year of pharmacy data entry experience.
• Strong knowledge of brand and generic drugs, as well as medical terminology.
• Experience with prescription audit processes and quality control.
• Familiarity with electronic health record (EHR) systems.

Skills & Competencies

• Attention to Detail: Precision in data entry and verification is critical to patient safety.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Communication: Clear, concise verbal and written communication with physicians, clients, and internal teams.
• Time Management: Ability to prioritize tasks and meet tight deadlines in a fast‑paced environment.
• Problem‑Solving: Quick identification of discrepancies and proactive resolution.
• Team Collaboration: Works effectively with remote colleagues and cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and continuous training on the latest LTC pharmacy practices.
• Access to industry certifications and continuing education (CEU) reimbursement.
• Clear career pathways from Data Entry Technician to Pharmacy Technician Supervisor, Operations Analyst, or Quality Assurance Lead.
• Mentorship programs pairing new hires with seasoned leaders.
• Regular performance reviews and personalized development plans.

Work Environment & Company Culture

brighthush thrives on a culture of ownership, transparency, and mutual respect. As a 100 % employee‑owned company, every team member has a stake in our success. You’ll experience:

• Collaborative virtual meetings and open communication channels.
• Recognition programs that celebrate individual and team achievements.
• A supportive environment that values work‑life balance, especially for remote workers.
• Inclusive practices that embrace diversity, equity, and belonging.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision insurance plans.
• Short‑term and long‑term disability coverage.
• Flexible Spending Accounts (FSA) for medical and dependent care.
• Paid Time Off (PTO) and holiday pay.
• Tuition and CEU reimbursement to support your ongoing education.
• Employee Assistance Program (EAP) for mental and financial wellness.
• Employee Stock Ownership Plan (ESOP) – you become a shareholder in the company you help grow.

How to Apply

Ready to make a tangible difference in seniors’ lives while advancing your career in a supportive, remote setting? Click the link below to submit your application and join the brighthush family.