[Remote] Machine Learning Engineer, Assistance Engineering

Note: The job is a remote job and is open to candidates in USA. Airbnb’s Core ML team in Assistance Engineering develops AI systems for customer service, including chat and voice assistants. The role builds and integrates AI technologies to deliver personalized, proactive customer support, taking initiatives from concept through production.

Responsibilities

• Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
• Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
• Learn and share the latest AI/ML technologies with the team

Skills

• PhD or Master's degree w/ 3+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience
• Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
• Experience building Agentic AI systems — including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
• Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
• Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

Benefits

• May be eligible for bonus
• May be eligible for equity
• May be eligible for benefits
• May be eligible for Employee Travel Credits
• US - Remote Eligible; the role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Must live in a state where Airbnb, Inc. has a registered entity.

Company Overview

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