[Remote] Machine Learning Engineer, Assistance Engineering

Note: The job is a remote job and is open to candidates in USA. Airbnb is hiring a Machine Learning Engineer for its Assistance Engineering team. The role develops AI systems and product integrations to create personalized, proactive customer service experiences, including chat and voice assistants.

Responsibilities

• Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
• Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
• Learn and share the latest AI/ML technologies with the team

Skills

• PhD or Master's degree w/ 3+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience
• Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
• Experience building Agentic AI systems — including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
• Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
• Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

Benefits

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
• US - Remote Eligible; must live in a state where Airbnb, Inc. has a registered entity. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Company Overview

Company H1B Sponsorship