Remote Position
[Remote] Managed Bill Pay Sr. Analyst - US Only
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Calero is hiring a Managed Bill Pay Senior Analyst to assist Team Leads in ensuring payments are processed on time. The role manages daily payment operations, investigates and resolves payment issues, and supports service-level and performance goals for assigned customers.
Responsibilities
- Investigate payment issues, applying corrective actions when necessary, using a variety of payment methods and interfaces
- Work closely with all stakeholders involved in the invoice lifecycle and the Managed Bill Pay (MBP) team to meet Service Level Agreement (SLA) goals for assigned customers
- Prioritize and complete tasks in cooperation with the Managed Bill Pay Manager, ensuring timely resolution of all assignments
- Manage daily payment operations to consistently meet Key Performance Indicators (KPIs)
- Address Zendesk tickets, providing clear and effective solutions
- Reprocess all outstanding payments processed in house
- Maintain prefunding balances in the hub
- Take on additional projects and duties as needed to support the team and business objectives
- Represent the MBP department professionally in all communications with vendors, payment processors, and Account Management teams
- Fill in for other Sr. Analysts when necessary
Skills
- High School Diploma or GED equivalent required
- A combination of education and experience will be considered
- Prior experience working in a fast-paced environment is required
- Proficient with MS Office; advanced Excel (ability to do V-look up's, pivot tables etc.)
- Analytical aptitude and logical reasoning
- Excellent written and verbal communication skills
- Self-starter, ability to work independently
- Ability to handle confidential information in a professional manner
- Focused and results-oriented
- Associate degree in Finance, Business, Mathematics or IT preferred
- 1-3 years of experience in Accounting or Finance is preferred
Benefits
- Preferred hours: 9-5pm EST (with some flexibility)
Company Overview
Company H1B Sponsorship