[Remote] Manager, Digital Technology Development

Note: The job is a remote job and is open to candidates in USA. MANSCAPED is seeking a hands-on Manager, Digital Technology Development to lead developers building and operating its direct-to-consumer platform, including its Shopify Plus storefront, headless web experience, middleware, integrations, and cloud infrastructure. The role combines technical leadership and hands-on development with team management, production health, vendor relationships, and partnership across business and technology teams.

Responsibilities

• Identify and prioritize quarterly, bi-annual and year-end goals and key initiatives, including key launch dates and peak-season code freezes aligned with other org deadlines
• Lead team of developers (Onshore/Offshore) to ensure backlog is managed effectively; partner with Team PM on estimates, capacity planning, the change management process and new priorities
• Own code quality for Digital Technology: define the code review process and standards for testing, CI/CD, secure coding and documentation, personally review architectural and high-risk pull requests, and lead resolution of technical issues in the programs being developed
• Participate up to 20-30% in development and deployment related activities – building features, fixing production defects and developing initial SDK implementations for new software being onboarded by MANSCAPED®
• Assure production functions are performing properly every day and all alerts from Site Reliability, QA and Cybersecurity are championed to closure, assign priority, and allocate resources as needed – use appropriate scrum or meetings to ensure these teams are effective in supporting Digital Technology
• Track Digital Technology KPIs: site availability and performance, checkout health during key trading periods, and delivery metrics (deployment frequency, lead time, change failure rate, time to restore)
• Participating in scrum meetings including backlog grooming, scrum of scrums (cross Team meeting weekly)
• Hiring, Onboarding, performance management and career development for Digital Technology developers, including offshore consultants; raise offshore proficiency through pairing, code review and clear standards
• Facilitate external vendor relationships and meetings, define ways of working and manage vendor onboarding/offboarding
• Determine right mix of internal and external resources based on defined and agreed objectives with leadership
• Be the point of contact for mission critical SaaS that MANSCAPED® depends on by building key relationships within the vendor (Like Shopify, Ordergroove, Kount, Ketch, Ablr, Netlify), being aware of support options and escalation paths
• Work with Sr. Director, Digital Technology Development to ensure understanding of budget (including SaaS and cloud spend) and defining ownership of specific spend
• Partner with the Digital Technology architect on designs, standards and the roadmap for the tech stack, and ensure the team builds to the agreed architecture
• Build client relationships (DTC, Marketing, Legal, Product Management) for internal clients and external partners to ensure visibility and support
• Champion secure development practices with Cybersecurity: dependency vetting, secret detection and vulnerability SLAs
• Plan and facilitate face to face meetings for the Development team as necessary to promote cohesion
• Other duties as required

Skills

• 8+ years as a full-stack engineer building and operating customer-facing e-commerce or web platforms in a large cross functional organization, including 2+ years leading developers (onshore and offshore) while remaining hands-on in the code
• Backend: Node.js/TypeScript services and APIs (REST and GraphQL), relational databases and SQL (PostgreSQL or SQL Server), and event-driven integrations (Pub/Sub, Service Bus or similar)
• Frontend: React with Next.js or another modern framework, including performance and SEO for a consumer storefront
• Cloud: has designed and run production workloads on GCP or Azure – compute, networking, identity and secrets, infrastructure as code (Pulumi or Terraform), CI/CD (GitHub Actions), observability (Datadog, PagerDuty) and cost management
• Shopify Plus: Admin and Storefront APIs, checkout extensibility, apps, webhooks and multi-market setups
• Experience managing third-party consulting teams and contractors for the technical code delivery and defining the code review process
• Track record of owning production: incident response, on-call, and availability during peak trading periods
• Background with Gatsby, headless CMS (Strapi), subscription platforms (Ordergroove), consent and analytics tooling, or a cloud migration or storefront re-platform, is a plus

Benefits

• 20 accrued vacation days per year
• 40 hours of paid sick leave annually
• 3 paid mental health days
• 9 paid holidays throughout the year
• Pet insurance
• Life insurance, AD&D and long-term disability coverage
• Medical, dental, and vision insurance plans, along with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Confidential Employee Assistance Program
• Optional accident and critical illness plans
• Employee 401(k) plan and company match
• Remote-first employer
• Monthly utility allowance to help cover the costs of WiFi and phone usage
• Generous discount on company products
• Wellness challenges, including step competitions and mindfulness sessions
• Paid parental leave
• Regular recognition initiatives
• One paid volunteer day per year
• Certified Great Place to Work
• Opportunities for advancement

Company Overview