[Remote] Manager – Engineering, Managed Services

Note: The job is a remote job and is open to candidates in USA. CDW hires a Manager – Engineering, Managed Services to lead a cloud-focused, platform-agnostic Managed Services Engineering team. The role is accountable for service delivery, operational performance, resource management, continuous improvement, customer satisfaction, and team development across assigned technology services.

Responsibilities

• Lead a Managed Services Engineering team responsible for delivering assigned cloud, automation, observability, security, infrastructure, and managed operations services in alignment with service strategy, customer requirements, contracts, and statements of work
• Own end-to-end service delivery and operational performance for assigned government customer environments, ensuring compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements
• Execute service level agreements using established operational frameworks, standard operating procedures, runbooks, service management practices, and governance processes
• Drive continuous service improvement across processes, tooling, automation, service health, operational resilience, customer experience, security, and team performance
• Allocate engineering resources to support, maintain, modernize, secure, and optimize assigned cloud and hybrid technology services
• Establish effective on-call and escalation practices to ensure appropriate coverage, timely response, and operational continuity for critical government services
• Identify opportunities to automate operational processes, reduce manual effort, improve service reliability, and increase scalability across the managed services portfolio

Skills

• Bachelor's degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience
• Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus
• Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, a plus
• Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus
• Strong written and verbal communication skills, a plus
• Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus

Benefits

• Annual bonus target of 20% subject to terms and conditions of plan
• Remote work

Company Overview

Company H1B Sponsorship