[Remote] Manager, Software Engineering

Note: The job is a remote job and is open to candidates in USA. New Relic is a global observability company that builds an intelligent platform to help organizations optimize their digital applications. The Engineering Manager will lead a distributed Cloud Foundation team, mentor engineers, drive proactive platform ownership, oversee regional infrastructure expansions, and guide multi-cloud systems operating at extreme scale.

Responsibilities

• Empower & Mentor: Lead and nurture a high-performing engineering team across the US and EU, facilitating career development, performance growth, and a collaborative team culture
• Drive Strategic Ownership: Champion a shift from reactive delivery to proactive technical ownership, establishing best practices for platform reliability and cross-regional alignment
• Lead Regional Expansions: Architect and execute key global infrastructure expansions across complex environments (including FedRAMP High / IL4, India, and Australia)
• Architect for Extreme Scale: Guide decisions around microservices, Go-based services, and extreme-scale cellular architectures capable of handling sub-second latency data ingestion and stream processing
• Cross-Functional Collaboration: Partner closely with Engineering, Security, and Product teams to align roadmaps, remove delivery blockers, and safeguard production reliability
• Maintain Operational Rigour: Oversee production environments and high-severity incident responses, championing robust GitOps and infrastructure-as-code practices

Skills

• 8+ years of total software engineering experience with 2–4+ years of direct people management experience
• A BS/BA degree or equivalent practical experience is required
• Hands-on proficiency in Golang (including performance tuning and concurrency) sufficient to mentor engineers and conduct code reviews
• Proven expertise in Kubernetes and Docker for managing cloud-native microservices and integration workflows
• Demonstrated experience managing production environments, coordinating on-call rotations, and leading high-severity incident responses in 24/7 SaaS or distributed environments
• Proven success managing or collaborating with distributed teams across time zones (US Central/Eastern time zones required to align with EU/US schedules)
• Depth across AWS, Azure, or GCP, with experience navigating strict security frameworks like FedRAMP High / IL4
• Operational experience with Kafka, Helm, GitOps workflows (ArgoCD/Flux), and Terraform (or Atlantis)
• Familiarity with AI tools/LLMs (Claude, GitHub Copilot, ChatGPT) for automated operational analysis and remediation, or exposure to open standards like Model Context Protocol (MCP)
• Prior background in B2B SaaS or the Observability domain
• Depth across AWS, Azure, or GCP, with experience navigating strict security frameworks like FedRAMP High / IL4
• Operational experience with Kafka, Helm, GitOps workflows (ArgoCD/Flux), and Terraform (or Atlantis)
• Familiarity with AI tools/LLMs (Claude, GitHub Copilot, ChatGPT) for automated operational analysis and remediation, or exposure to open standards like Model Context Protocol (MCP)
• Prior background in B2B SaaS or the Observability domain

Benefits

• Corporate bonus plan
• Healthcare
• Dental
• Vision
• Parental leave and planning
• Mental health benefits
• 401(k) plan and match
• Flex time-off
• 11 paid holidays
• Volunteer time-off
• Flexible workforce model, including fully office-based, fully remote, or hybrid work arrangements

Company Overview