[Remote] Marketing Technology Specialist

Note: The job is a remote job and is open to candidates in USA. AmerisourceBergen Services Corporation is hiring a Marketing Technology Specialist to support adoption, implementation, and consistent use of marketing and event technology platforms. The role manages assigned tools, provides end-user support and enablement, and collaborates across Marketing, IT, Legal, and other teams to improve and scale marketing technology solutions.

Responsibilities

• Serve as a primary platform steward and operational owner for assigned marketing and event technology tools
• Maintain and curate best practices, job aids, and documentation for assigned marketing and event technology tools
• Manage user accounts, administration, and ongoing platform maintenance
• Facilitate Information Security, Legal, Privacy, and compliance reviews for marketing and event technologies in partnership with IT, Legal, and Risk teams, ensuring tools meet organizational standards prior to implementation and during lifecycle changes
• Establish and maintain strong relationships with Marketing business partners and IT teams to deliver effective technical solutions
• Partner with Marketing and IT to align technology solutions with business goals and priorities
• Execute change management deliverables including onboarding, training, and ongoing education for end‑users as part of platform implementations and enhancements
• Investigate, resolve, and escalate technical issues, ensuring timely resolution
• Manage bug/issue resolution processes and provide recommendations for improvement
• Analyze performance metrics to ensure customer satisfaction and optimize platform functionality
• Assist in business process redesign and continuous improvement efforts to enhance performance and functionality
• Contribute to short- and long-term planning sessions to align technology initiatives with business objectives
• Develop structured requirements processes to assess client needs and identify priorities
• Assist with complex integrations and architectural decisions
• Configure assigned tools based on approved requirements and standards
• Support implementation of new marketing and event technology capabilities and tools
• Develop and execute user test cases; validate test results during testing phases
• Provide input on system enhancements and assist in post-implementation efforts
• Support vendor relationships and account administration for assigned tools, including ticket coordination, documentation, and renewal support
• Ensure alignment with organizational goals and compliance with contractual agreements

Skills

• Bachelor's degree in Marketing, Information Systems, Computer Science, Business, or a related field, or equivalent work experience
• Minimum 3-5 years of relevant experience in digital marketing, marketing technology, or technical roles
• Working knowledge of business operations, systems requirements processes, and marketing technology platforms
• Experience with cloud-based marketing applications and tools
• Strong project management skills, including the ability to manage multiple priorities, timelines, and stakeholders effectively
• Excellent verbal and written communication abilities
• Strong analytical and problem-solving skills
• Ability to work collaboratively within a team and manage cross-functional relationships
• Knowledge of change management principles and end-user training strategies
• Experience in project management or process improvement methodologies (e.g., Agile, Lean, or Six Sigma)
• Familiarity with marketing tools such as marketing automation and event management technologies as well as CRM platforms, or analytics software
• Cvent event technology experience

Benefits

• Fully remote, U.S.-based role
• Medical, dental, and vision care
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Training programs
• Professional development resources
• Opportunities to participate in mentorship programs, employee resource groups, and volunteer activities

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