[Remote] Membership Sales Call Center Representative (60779)

Note: The job is a remote job and is open to candidates in USA. AAA Northeast is hiring a Membership Sales Call Center Representative to handle member and prospective-member interactions, sell memberships and related products, and support renewals and retention. The role also processes membership requests, provides product information and customer service, tracks sales activity, and makes outbound calls.

Responsibilities

• For bilingual roles, all responsibilities must be able to be completed in both English and target language
• Responds to incoming calls from prospective and current Club members; sells memberships, upgrades, and additional products and services
• Places outgoing calls to prospective members to explain Club services and products, using salesmanship and Five Diamond Service approach to close sales
• Places outgoing calls to lapsed and former members to secure membership renewals
• Liaises with business lines and/or affiliate Clubs, connecting members with contacts necessary to achieve the members desired outcome
• Processes transactions using computerized system for information gathering
• Tracks daily activity to ensure achievement of departmental goals
• Develops comprehensive knowledge of products and service offered by AAA Northeast
• Attempts to resolve collections issues for outstanding membership accounts; mails membership applications to prospective members and a variety of requested membership materials; transfers memberships to AAA Northeast from affiliate clubs
• Handles incoming emergency road service calls as required; follows protocol to gather pertinent information; delivers Five Diamond Service during all member interactions
• Other duties as assigned

Skills

• High School Diploma or GED
• Customer Service experience
• If for a bilingual job, must satisfactorily pass a translation assessment (from English to the target language and from the target language to English) during pre-hire screening, in accordance with policy
• Retail sales and/or telemarketing experience

Benefits

• Eligible applicants must live within the AAA Northeast footprint (RI, MA, CT, NY, & NJ) to be considered for work from home opportunities, subject to specific work from home requirements, including minimum high-speed internet requirements.
• With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.
• Named as a Top Employer for the last 7 years.
• Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period.
• 3 weeks’ vacation, 12 holidays, 8 sick days, and 48 hours of volunteer time annually.
• Free AAA membership.
• Insurance discounts.
• Travel commission refund.
• Up to $625 in Wellness Incentives.
• Up to $6k in tuition reimbursement.
• Annual bonus opportunities.
• For certain roles, additional monthly and/or quarterly incentive compensation.

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