[Remote] Multi-family Home Energy Savings - Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Franklin Energy is hiring a Multi-family Home Energy Savings Operations Analyst to identify and deliver program operations improvements through tools, process changes, and information management enhancements. The role manages project timelines, supports change rollouts and training, and oversees program reporting needs.

Responsibilities

• Identify and deliver enhancements in reporting and tracking of program operations that will drive productivity or improve program management capabilities
• Solidify and streamline tools that can be used as client and program deliverables
• Develop project timelines and manage to critical milestones to ensure on-time delivery. Report on in progress and upcoming tasks that follow the project timelines
• Liaison with other support departments, and potentially the client, to move projects and enhancements to completion
• Identify opportunities for automation through advanced Excel tools or through IM development
• Act as point person for delivering all key process, technology, or tool enhancements
• Plan for any necessary training needs, process changes, and reporting capabilities that come as a result of program enhancements
• Supporting the roll out (which may involve development, testing, and training) of any new tools or program features
• Focus on identifying and delivering continuous improvement opportunities through system and process advancements
• Manage all reporting needs of the program which may include invoicing, data entry validations, and troubleshooting
• Train additional staff personnel on reporting capabilities to broaden the regions reporting skills

Skills

• High School diploma or equivalent required
• 1 – 2 years of previous customer service/sales/office experience required
• 2 years of report design and development
• 1 – 2 years in client facing project management
• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Committed to diversity and inclusion
• Reliable transportation
• Valid driver's license

Benefits

• Medical, dental, and vision coverage
• Retirement benefits
• Paid time off
• Paid holidays
• Other company-sponsored benefits and programs

Company Overview