[Remote] NBS Database Administrator

Note: The job is a remote job and is open to candidates in USA. Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to higher education institutions, K-12 schools, and individual students, families, and supporters. The NBS Database Administrator will support and advance the MongoDB Atlas environment behind NBS microservices, managing database security, backups, performance, upgrades, capacity, and production troubleshooting. The role collaborates with development and technical teams to improve reliability and availability while also supporting related cloud data platforms.

Responsibilities

• Supports the day-to-day administration and operational health of MongoDB Atlas across production, test and preview environments
• Monitors MongoDB Atlas alerts and performance metrics. Reviews cluster health and resource utilization. Uses logs and monitoring tools to identify potential issues before they affect applications
• Assists with cluster performance and capacity management. Reviews workload trends, storage growth, cluster sizing and autoscaling behavior
• Analyzes query and index performance using MongoDB Atlas monitoring and diagnostic tools. Reviews slow-running operations, query plans and index utilization to identify opportunities for improvement
• Works closely with development teams to investigate inefficient queries and application behavior. Helps evaluate indexes and tuning changes that improve MongoDB performance and stability
• Supports the administration of MongoDB databases, collections and indexes. Also manages users, roles, network access controls and security settings using established NBS standards
• Assists with MongoDB Atlas backup and restore activities. Supports point-in-time recovery, disaster recovery testing and recovery validation
• Supports MongoDB Atlas maintenance and platform changes. This includes upgrades, version changes, scaling events and configuration changes. Performs post-change validation to confirm platform health
• Participates in incident response and production troubleshooting. Uses database activity, application errors, logs and performance metrics to help identify root cause and restore service
• Troubleshoots application connectivity and database access issues. Works with development teams, application support and Cloud Operations when issues involve networking, authentication or supporting infrastructure
• Supports database security and access management. Assists with access requests, role assignments, permission changes and employee termination reviews. Follows least-privilege access standards
• Supports database change management processes. Reviews, tests and documents approved changes before implementation
• Participates in platform improvement work. Helps evaluate new MongoDB Atlas capabilities, automation opportunities and operational practices that can improve reliability or efficiency
• Assists with related data platforms including Redis, Microsoft SQL Server, Azure SQL and Azure SQL Managed Instance. Responsibilities may include monitoring, maintenance, performance troubleshooting, backup and recovery, migrations and connectivity testing
• Documents procedures, configurations, troubleshooting steps and recurring support tasks. Records operational and incident findings to support team knowledge sharing
• Continues to build technical knowledge of MongoDB Atlas and related cloud database technologies. Develops deeper skills in query performance, indexing, security, monitoring, backup and recovery

Skills

• Bachelor's degree in Computer Science, Information Systems, Technology or a related field. Equivalent education and experience may be considered
• Strong analytical, troubleshooting and problem-solving skills
• Effective oral and written communication skills
• Able to document technical findings and communicate issues clearly
• Organized and detail-oriented with good time management and follow-through
• Strong understanding of database concepts. This includes databases, collections or tables, indexes, queries, security, backup and recovery
• Understanding of document-oriented and NoSQL database concepts
• A demonstrated ability to learn MongoDB technologies is important to success in this role
• Understanding of database performance concepts. This includes query behavior, indexing, resource utilization and performance monitoring
• Familiarity with cloud-based database platforms such as MongoDB Atlas, Azure SQL, Azure SQL Managed Instance, Amazon Web Services database services or similar technologies
• Familiarity with monitoring and troubleshooting tools
• Able to use metrics, logs and alerts to assist with technical investigations
• Basic understanding of cloud networking and application connectivity
• Familiarity with authentication, access control and security concepts is also expected
• Basic understanding of the software development lifecycle
• Relevant database, cloud, MongoDB or technology-related certifications
• Hands-on experience supporting database systems in a professional environment is also preferred
• Five or more years of experience working with database systems, data platforms or related technical database environments is preferred
• Experience supporting production or cloud-hosted database environments is especially valuable
• One or more years of hands-on experience with MongoDB or MongoDB Atlas is strongly preferred
• Production MongoDB Atlas experience is especially valuable and will help a candidate become effective in the role more quickly
• Experience with relational database technologies such as Microsoft SQL Server, Azure SQL or Azure SQL Managed Instance is beneficial
• Experience with cloud platforms, monitoring tools or application troubleshooting is also valuable
• Familiarity with change management, incident management and Agile methodologies is beneficial

Benefits

• Medical
• Dental
• Vision
• HSA and FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• A robust wellness program

Company Overview

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