[Remote] Network Operations Lead

Note: The job is a remote job and is open to candidates in USA. IDEX Service Corp. is seeking a Network Operations Lead to provide technical leadership and operational oversight for its enterprise Network Operations Service Portfolio. The role leads complex network initiatives, incident response, architecture and roadmap development, vendor and managed service provider coordination, and continuous service improvement.

Responsibilities

• Lead the administration, support, and continuous improvement of the Network and Operations Service Portfolio
• Serve as the Network Subject Matter Expert for the enterprise, providing technical leadership, guidance, and decision support across the Network Service Portfolio
• Lead the definition and adoption of network standards, best practices, and technical direction to ensure scalable, secure, and supportable enterprise solutions
• Act as the senior technical escalation point for complex incidents, outages, and problem management efforts
• Provide structured leadership during high-severity incidents, guiding troubleshooting, remediation, and post-incident review activities
• Ensure operational stability and implement measures to maintain performance, and security across enterprise network environments
• Define, maintain, and evolve enterprise network architecture standards to ensure scalability, security, resilience, and alignment with business and technology strategies
• Review and guide network designs and changes to ensure consistency with architectural principles, operational supportability, and long‑term roadmap objectives
• Define and contribute to the vision, strategy, and technical direction for network technologies
• Execute business cases, methods, and metrics to support IT-enabled business change roadmaps
• Ensure network solutions align with enterprise architecture standards, security requirements, and long-term sustainability goals
• Partner with Business Units to translate business needs into scalable and supportable network designs
• Serve as the primary technical liaison for Managed Service Providers and strategic vendors to deliver higher tier support, advanced troubleshooting, and timely escalations aligned with enterprise standards
• Act as the primary technical point of contact for vendor engagements, ensuring effective service delivery, operational process improvements, performance accountability, and alignment to operational and strategic objectives
• Coordinate with MSPs to provide higher-tier support, escalations, and advanced troubleshooting
• Ensure MSP services are utilized effectively to optimize operational efficiency and service quality
• Participate in vendor relationship management, including performance reviews, service improvement initiatives, and roadmap alignment
• Lead large network initiatives and projects with limited oversight using the IDEX PMO methodology
• Manage projects from concept through execution and closeout, including: + Business case development and benefits identification + Stakeholder identification and engagement + Project planning, execution, and communication + Risk, issue, and dependency management
• Provide technical leadership and oversight for network-related change initiatives
• Contribute to service tower technology planning as a lead subject matter expert
• Ensure accurate documentation, standards, and operational procedures are maintained
• Lead contributions to the Knowledge Content System (KCS), including publishing and maintaining high-quality knowledge articles
• Promote continuous improvement through knowledge sharing, automation, and operational best practices
• Provide technical guidance and mentorship to network engineers and analysts
• Assist team members in developing technical skills and operational maturity
• Support the development of future leaders through project participation and cross-functional collaboration
• Maintain currency of network and security technologies across the enterprise portfolio
• Drive consistent, high-quality service delivery through effective use of internal teams and MSP partners
• Lead complex troubleshooting and outage response with confidence and clarity
• Deliver network initiatives predictably using defined project and service management methodologies
• Contribute to long-term roadmap planning and continuous service improvement

Skills

• Advanced knowledge of enterprise network technologies, including:
• Routing and switching
• 5+ Cisco Platform Experience
• Firewalls and network security platforms
• 5+ years' experience with Palo Alto is a requirement
• Voice, LAN, and WAN technologies
• Cloud networking (Azure and/or AWS)
• 5+ Express routes experience
• Strong knowledge of Microsoft technologies:
• Active Directory
• Azure AD
• Azure
• Microsoft 365
• Exchange Online, Teams, SharePoint
• Entra ID
• Demonstrated expertise in structured troubleshooting, incident leadership, and problem management
• Strong understanding of ITIL principles and service management practices
• Proven ability to lead through influence across distributed teams and vendors
• Excellent communication skills, with the ability to advise technical and non-technical stakeholders
• Ability to balance operational demands with strategic planning responsibilities
• ITIL Foundation or equivalent experience
• Project management certification or demonstrated experience leading complex initiatives
• Technical certifications such as Cisco, Palo Alto, Meraki, Microsoft, and/or Cloud (Azure/AWS)

Benefits

• This position may be eligible for performance based bonus plan.
• Health benefits
• 401(k) retirement savings program with company match
• PTO

Company Overview

Company H1B Sponsorship