[Remote] NSC Recruiter - Contact Center

Note: The job is a remote job and is open to candidates in USA. Extra Space Storage is hiring a Recruiter to support its contact center leadership team with high-volume recruiting. The role manages the hiring process from sourcing and screening through interviews, offers, background checks, and onboarding, while building candidate pipelines and coordinating with hiring managers.

Responsibilities

• Maintain a high volume of requisitions/job ads, applicants, interviews & offers simultaneously to meet time-sensitive hiring goals based on business needs
• Assess & evaluate candidates for sales aptitude, communication skills, customer service orientation, motivation, and ability to handle objections while clearly communicating job expectations, performance requirements and compensation structure
• Maintain an active pipeline of qualified candidates to meet current and forecasted hiring needs
• Use proven methodologies and proactive internet social networking & sourcing tools
• Implement new processes as needed in partnership with the Recruiting Manager and work closely with the recruiting team to maintain and develop best practices
• Generate and create reports as needed and regularly evaluate hiring metrics and processes to ensure maximum efficiency and the optimal candidate experience
• Educate, influence and build hiring managers’ competency for using the ATS, assessing talent, and provide coaching as needed
• Utilize established communication strategies to ensure appropriate flow of information as needed (candidates, hiring managers, internal HR)
• Cultivate partnerships to ensure time-to-fill metrics are achieved short-term & longer-term relationships are built
• Support efforts regarding off-site recruiting activities including participation in job fairs, conferences & professional organizations as needed

Skills

• 3+ years previous experience in recruiting/talent acquisition preferred in contact center or high volume sales
• Must possess strong business acumen, with a track record of delivering results in a growth-oriented business environment
• Must be proficient with Microsoft Office (Excel), HRIS, Applicant Tracking Systems (Workday a plus), & automated recruiting tools and reporting mechanisms
• Excellent project and time management skills with the ability to multi-task and prioritize workload
• Proactively identify areas for improvement
• Full knowledge and understanding of employment law & practices
• Excellent verbal & written communication skills
• Experience with direct & innovative recruiting methods, including sourcing strategies such as cold calling, leveraging competitive intelligence & resources, networking, data mining internet tools, web sites (including social networking sites)
• Demonstrated success in executing on recruiting and employment program strategies, policies & programs; extensive knowledge of direct, indirect, & creative sourcing methods and building passive candidate pools
• Experience using metrics to drive results
• Continuous improvement mindset; must remain aware of current contact center needs & look for ways to apply best practices
• Ability to influence & interact successfully with all levels of the organization
• Creative problem solver and team player who thrives in a collaborative, multi-cultural environment
• 3+ years previous experience in recruiting/talent acquisition preferred in contact center or high volume sales
• Bachelor's degree preferred
• Prefer a candidate with experience working with behavioral-based interviewing techniques

Benefits

• External candidates: hybrid setting—2 days at home and 3 days in-office after successful completion of a probationary period; must live in the Salt Lake City, Utah area or be willing to relocate.
• Internal Field applicants: hybrid setting—2 days at home and 3 days in-office after successful completion of a probationary period; must have a minimum of 2 years’ experience as a DTL and live in the Salt Lake City, Utah area or be willing to relocate.
• May be remote—5 days at home—if employed with the NSC at Extra Space for 1 year and not residing within the Salt Lake City, Utah area.
• Well-defined career paths.
• Qualify for Medical, Dental, and Vision benefits on Day 1.
• Health Savings Account (HSA) or Flexible Spending (FSA).
• Company-paid Life, AD&D, and Short & Long Term Disability.
• 401K with company match after 90 days of service.
• Holiday pay and paid time off.
• Extensive Wellness Program and various Employee Discount Programs.
• Personal Health Advocate.
• Free soda, coffee, and drinks all day when in office every day.

Company Overview